BE WARNED, of the ambassador suites hotel in Antwerpen, Belgium.
I recently booked a room via the booking.com web page at this hotel, the booking site send me a confirmation, I got onto a train in Budapest and head to Antwerpen, I arrived at around 9pm that night at the hotel to find their reception closed, so I could not get into the booked room, I phone an after hours number and was told that the hotel cancelled my booking due to some problem authorising my credit card, so I had to find another hotel at that hour of the night, which I did.
I later noted that this hotel still took the payment from my credit card, even though I did not stay there due to them cancelling the booking, and reception closed, and no arrangements made with me.
When I contacted them to inform them that I do not accept this payment, they told me that I made a booking and they took payment against my credit card as "no-show" penalty fee, they toook the total original amount for the entire booking, and refuse to refund me. I also read other review now on the booking.com web about this hotel, and have others with similar problems, so please be warned not to deal with this hotel, since the are crooks, and will take your money without providing any service!!!, there are many other nice hotels closer to the train station, so, avoid ambassador suites at all cost!!!
- Official Description (provided by the hotel):
- In the middle of the diamond area in Antwerp, you will find our residence Ambassador Suites Antwerp.Within walking distance of the Central Station and the town center, this beautifully renovated four-star hotel, is the perfect base for you to visit the city.The studio-apartments are comfortably equipped with separate bathroom with bath/shower and toilet, kitchenette, living area and tv.The fully furnished kitchenette with spacious fridge and microwave, will give you the possibility to prepare your own meal or the reheat small dishes.A washing machine and dryer can be found in the residence.In the entire building, you can make use of the free wireless internet.The residence offers an underground parking – which can be used by our guests for a small fee ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Hotwire, Hotels.com, TripOnline SA and Cancelon so you can book your Ambassador Suites Antwerp reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ambassador Suites Antwerp Hotel Antwerp
- Ambassador Hotel Antwerp