I was in Den Haag recently to visit family, and got a decent weekend rate. We are familiar with this hotel since the InterContinental days, then the revamped look by M. Garcia a la Hotel Costes during the Meridien period, then now under the Luxury Collection. First off, the check-in by the front desk personnel was exceptionally warm, welcoming, and accommodating. I was given a room right away - not the best location, but I was here to visit my family down the street, and did not care too much what kind of room I got, just grateful to have had one immediately. The reception team was probably the best I have encountered in a long time, very genuine in attitude. Everything was well addressed and every little problem was immediately resolved, indicating a very good customer service oriented management style. The door staff was a different story, however - inconsistent, indifferent, and under some rare exceptions, it was quite good - but mostly because the engagement was solicited, never volitional. I don't care if the doorman does not open the door for me, but I do care if it is done (or not done) in a consistent manner - so I can adjust my pace. Here sometimes they just stood and stare...Other time they run to hold the door...But this is not a unique problem to this hotel, I assume it is annoying having to run to the door every time there is a person coming and going. Anyhow, the overall hotel décor is a tad dark - but if one is familiar with Mr. Garcia's style (look at the Hotel Coste), it is to be expected. I am not a fan of the Hotel Costes, and I was a bit unease to go fall asleep without the light on under all that frighteningly complicated décor (Dutch East Indies reinterpreted...very cleverly done, I must say...). Nevertheless, the bathroom is modern, the amenities by Molton Brown, the bed exceptionally comfortable, and there is definite a very finished and high-end luxe feel to the room. Yes, definitely will return - specifically and only because of the reception team!
- Official Description (provided by the hotel):
- Historical grandeur and elaborate elegance, Hotel Des Indes is a haven of luxury in the heart of The Hague. This five star deluxe retreat already embraces you even before you enter with the yellow facade and features a 315-square-metre health club, exceptional restaurant and sophisticated meeting facilities. Each room blends contemporary amenities with iconic architectural statements. ... more less
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- Also Known As:
- Le Meridien The Hague
- The Hague Le Meridien