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“Great Location” 4 of 5 stars
Review of Hotel Novotel Den Haag City Centre

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Hotel Novotel Den Haag City Centre
4.0 of 5 Hotel   |   Hofweg 5-7, 2511 AA, The Hague, The Netherlands (Zuidwal)   |  
Hotel amenities
Ranked #12 of 70 Hotels in The Hague
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
2 reviews
“Great Location”
4 of 5 stars Reviewed September 20, 2012

I have stayed in this hotel many times and I really like it. Rooms small but modern and comfortable. Lounge and bar area is great. Best of all this hotel in very central for shops and sight of the city. It is an easy 10 minute walk from train station with trams just outside so getting to the beach or Delft is easy. Now they have pedestrianised the street it is also much quieter. Not the cheapest but I consider it good value and will be staying there again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank DarylT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 31, 2012

I booked the junior suite together with 2 other colleagues for a period of 9 nights. The room was pretty spacious for 3 persons with enough space for our luggages and walking room. The hotel staff were friendly and helpful and the breakfast table has a good selection of breads, cheese and ham. We especially liked the pancakes and croissants. The hotel is also conveniently situated, near supermarkets, nice restaurants and tram stops.

Only issue we have is that the toilet and the shower room in the hotel are in different rooms and the toilet has no washing basin. So you have to wait for your roommate to come out of the toilet, washed hand then you can use the shower. Our room was also hot and stuffy as the temperature control knob was not working, although we have set it at 20 degree C. The hotel staff initially did not believe us but still gave us the fan we requested. The fan was very noisy but at least it provided the ventilation and coolness we needed. Overall, it was a good experience staying at the hotel. Will stay there again.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank juyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
209 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed August 20, 2012

We always select the Novotel for a family city break as it offers very good deal for 2 adults and 2 children, including full buffet breakfast.

About 30 mn by train from Shiphol airport (8.10 euros adult one way / 3 euros child (up to 11 yrs old)).

The Hotel is located 10 mn walk from the City centre station (taxi would cost 6-10 euros depending on seat number) but easy walk even with a short trolley case via main pedestrian road, adjacent to a posh shopping gallery.
Basically find the famous Mauritshouse (presently closed until 2014) or Parliament and it is 3 mn walk from there. The tram is probably 1 or 2 stops only from that particular Den Haag Central station (tram is 2.50 euros per 30 mn journey and can be bought directly with the driver ) - for longer stay , a stamping card is 7 euros to buy and then top up would make tram cheaper at 1 euro per journey.
Breakfast buffet was very good as expected and replenished when necessary. Although it could do with more labelling of the cold juices/drinks (my son thought it was milk and then found out it was yoghurt drink) for his breakfast. Also , my eldest found the glasses too small (ie like a canteen glass size for children) - whilst I found the coffee/tea cups too small - (I also do not like the self service machines for hot drinks but that is just personal).
Service at reception, bedroom cleaning and breakfast were impeccable and friendly.
I really love the setting of the bar/breakfast room on the ground floor .
We were really disappointed by the main bed. It was similar to a metal framed sofa bed , one would sit on the edge and the top end would lift gently - That was the greatest disappointment which we clearly pointed out to reception. For a hotel, that is a real let down. Luckily we were so busy visiting and walking everywhere, we were fairly tired by the time we returned to the hotel and slept like logs !!!
Plenty coffee shops and restaurants around and in the squares .

Room Tip: Check your bed immediately that it is not like a sofa bed underneath !
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sierrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turre, Spain
Level Contributor
109 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed August 9, 2012

In the middle of The Hague and within the shopping center and close to the main train station. Friendly staff and well equiped rooms. Whether I go for family visit or a Dutch business trip, here I stay with my partner or sometimes alone. Till we meet again!

Room Tip: I always prefer higher floors
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JanWillem V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 5, 2012

The staff at the Novotel Den Haag City Centre made my stay a pleasant experience. I arrived in the mid-morning, as is often the case for travelers coming by air from the western hemisphere. I knew that the check-in time was 3 pm, and I expected to be informed that I would have to wait for a room to be cleaned. But the clerk at the desk was understanding and optimistic. She found a room for me, and was pleasant and perky in the process. I was pleased to be able to check-in early.
Every time I dealt with the staff at the desk, in the bar, or in the hotel restaurant, I found them to be pleasant, anxious to chat, and full of helpful ideas of ways to make the most of my time in The Hague.
The room itself, though, was small, and the plumbing in the bath room proved a challenge. The toilet is located in a separate water closet, which is ideal given the lack of a real privacy door on the bath room itself. Storage was adequate for me during my 3-night stay, but I think it would prove more difficult for couples with more luggage and intending to stay several nights.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Benjamin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 11, 2012

Hotel bedroom was clean and the bed was comfortable. Only thing wrong was that if you arrived towards the end of breakfast the food was almost cold. Other than that can't fault it.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank napurpleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Novotel Den Haag City Centre, responded to this review, July 16, 2012
Thank you for taking the time to review the Novotel The Hague City centre. I would like to apologize for the fact that the warm items on the breakfast buffet were almost cold. It appeared that the heating element was not working as it should be. New elements have been ordered. Again, thank you for sharing your experience!
The Food & Beverage Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Den Haag City Centre

Property: Hotel Novotel Den Haag City Centre
Address: Hofweg 5-7, 2511 AA, The Hague, The Netherlands
Location: The Netherlands > South Holland Province > The Hague > Zuidwal
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Family Hotel in The Hague
#9 Green Hotel in The Hague
#11 Luxury Hotel in The Hague
#13 Romantic Hotel in The Hague
#13 Business Hotel in The Hague
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Novotel Den Haag City Centre 4*
Number of rooms: 106
Official Description (provided by the hotel):
The Novotel Den Haag City Centre is a 4 star hotel in the monumental Haagse Passage shopping arcade in the very heart of The Hague.The hotel is located opposite the Binnenhof (The Dutch parliament) and within walking distance of museums and shopping streets.The central location makes it ideal for a business stay or weekend away. Our cosy rooms feature paid WiFi and complimentary high speed internet. The hotel also offers meeting rooms,a bar, restaurant and parking garage.The hotel is 100% non smoking ... more   less 
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Also Known As:
Novotel Hotel The Hague
Novotel The Hague
The Hague Novotel

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