One redeeming feature, the staff were delightful, friendly & helpful. Sorry, but the compliments are now over........
I was shocked when I entered my room to smell urine; see dirty mirrors; stained, dirty, damaged furniture; appalling decor - everything mis-matched and totally tasteless.
My complaint was dealt with promptly in a professional, friendly manner and without argument. I was allocated another room immediately but unfortunately, the same problems were there too.
My business colleagues held a similar opinion, but the 2 night stay had already been paid for by our employers, so there was little to do unless we paid again to move to another hotel.
The staff asked if I did not like the 'boutique/art/antique' theme of the hotel - I responded that not only was the place dirty, it was full of badly worn 'junk' that should have been taken to the garbage depot rather than use it for a tacky, bizzare, dismal hotel.
The hotel is located in an urban, slightly run-down area with few amenities and quite a lengthy walk from the central attractions/stores. Accross the road is a large 'Quaker' foods processing factory that is busy throughout the night. I was awake from 1am with the noise of a grinding/cutting tool.
The entrance area is littered with grubby, worn-out, gaudy, ornate, gold coloured chairs. The lobby/reception is dismal & badly lit with restricted space for the staff to have contact with the guests.
The room numbers are hand-painted on the walls, in the style of a 4 year-old. Another room number sign is placed to the side of the door & can barely be read because of the abstract design.
The bathroom door obstructs the main entrance door. The lighting is poor. There is a bare electric socket for the haidryer right next to the handbasin. The bath/shower is slippy with no mat to prevent this. There is a shelf right next to the bath - guaranteed to injure you arms when you climb in or out of the bath. The toilet design is very strange and needs to be cleaned with the brush after use.
The beds were comfortable and clean - but the cover had a cigarette burn hole. The small-screen TV was so far away, it was not easy to see or hear.
There are no 'extras' such as complimentary toiletries or drinking water.
We had a good business trip - but spent most of the time away from this 'Worst Western' hotel !
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- Also Known As:
- Rotterdam Best Western
- Best Western Rotterdam