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“Spacious and well-designed apartments with stunning views”

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Urban Residences Rotterdam
Certificate of Excellence
Reviewed January 4, 2014

Suitable for short as well as longer stays.
The apartments are a great solution for a family with older children. A living room is so much more convenient than two (smaller) hotel rooms. With both metro and trams within short walking distance this is a perfect city-center location for exploring Rotterdam.
Keep in mind that there is no 24 hour reception.
Cleaning is where they miss the mark. There was dust and dirt in the corners and the dishwasher smelled terribly. As a result we had to wash glasses and plates before we could use them.

  • Stayed: July 2013, traveled with family
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1  Thank Jadzia352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry S, General Manager at Urban Residences Rotterdam, responded to this reviewResponded January 23, 2014

Good morning,

We are happy to hear that you have enjoyed the apartments. Our Housekeeping staff has been informed of your complaint and have acted upon it accordingly. We will do our best to prevent these things to happen in the future.

Hopefully you will return one day to find out for yourself!

Thank you for the review!


Team Urban Rotterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (293)
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Reviewed January 1, 2014

We spent two nights in Rotterdam and can't say enough positive about this property. There is a parking garage under the building which is very convenient. The building is located right in the heart of downtown Rotterdam within walking distance to every major sight. The apartment had two bedrooms and 1 1/2 baths. The unit had free WiFi. Everything is stark white and impeccably clean. The kitchen had Miele appliances and a Nescafe coffee machine. The bathroom was enormous. The bedrooms each had flat screen tv's. The stackable washer and dryer was a Miele too. The balcony gave amazing views of the downtown area. The living room had floor to ceiling windows that gave impressive views of the sunrise and the sunset. The only thing I would suggest is that there would be someone available on the weekend because we ran out of toilet paper. Also, we only had a small bottle of shampoo and shower gel for four people. It would have been nice to have some extras of these to last throughout our stay. I would highly recommend staying here

  • Stayed: December 2013, traveled with family
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1  Thank Shampeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry S, General Manager at Urban Residences Rotterdam, responded to this reviewResponded January 23, 2014

Good morning,

Thank you for a positive review!

Partially due to your remark, we have decided to be open during certain hours in the weekend. So hopefully guests who need us, will be able to find us also in the weekends.

We are aware of the amenities "issue". Since there is no daily Housekeeping it is difficult to monitor the usage of them. But your remark is duely noted, and we will see what we can do to improve this in the future.

Hope to see you again soon!


Team Urban Rotterdam

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Reviewed December 26, 2013

We stayed here for a week in late September 2013. The place had not been open for long so our apartment on the 13th Floor was still relatively new. It was a great location, right above the shopping plaza in the middle of Rotterdam. The floor-to-ceiling glass windows made for spectacular views. The apartment was full furnished with access to a communal laundry in the basement. The reception is on the 5th Floor, a little daunting at first until you read the fine print on the ground floor entrance. We had a little trouble finding the entrance at first. So the place could do with some more prominent signage on the ground floor.

Room Tip: I hope they have fixed the new swipe door locks as we were inadvertently locked out of our room for...
  • Stayed: September 2013, traveled as a couple
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1  Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry S, General Manager at Urban Residences Rotterdam, responded to this reviewResponded January 23, 2014

Good morning!

Thank you for the nice review! We are actually currently working on big planters in front of the door, so hopefully the entrance will be easier to spot in the future!

Thanks for your feedback!


Team Urban Rotterdam

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Reviewed October 15, 2013 via mobile

The beds are very comfortable and there are 19 floors so there are almost always rooms. The nearest metro stop is stadhuis on the D and E lines. The nearest NS stop is rotterdam centraal serving sprinter trains to amsterdam bijlmer arena and the fura high speed line

  • Stayed: October 2013
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Thank Eastholliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanResidences, Manager at Urban Residences Rotterdam, responded to this reviewResponded November 20, 2013

Good afternoon,

Thank you for leaving a positive review for Urban Residences Rotterdam! This is very much appreciated!

And thank you for the detailed information regarding public transport. We are certain that this will help future guests.

We hope to welcome you again one day!


Team Urban

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Reviewed October 10, 2013 via mobile

We stayed a couple of nights in an upgraded studio at these apartments. It's not a hotel but in my opinion it's better! It is very private and the space and facilities are great. Please open more in different cities!

Only suggestion for improvement would be a freezer compartment for ice cubes.

Stayed: October 2013, traveled as a couple
2  Thank chestnut23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

It is absolutely a fascinatingly fine place. The planning for guest comfort is outstanding. Spent one week there and could not have had a better place to stay, besides the place itself, the view commanding the horror and the location in central Rotterdam ... perfect for us!
The entire cooking and washing of dishes is contained in an "island" with many drawers and an amazing number of outlets!
If in a car, you have an assigned car park floor. Drive into an elevator and you are taken to your assigned floor. NO on street parking. Entire facility appears VERY safe.
Each apartment has a balcony. Ours did not have balcony furniture, but realized too late that a simple question to reception would have solved that very minor irritation. Our fault.

Room Tip: Ask to be on the harbor side of the hotel.
  • Stayed: September 2013, traveled as a couple
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Thank Bud101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

Based on positive reviews I decided to book a week's stay. Entering the booking on their website there were interesting offers. One of them being a 6=5 offer. I am only going to stay 4 nights so to make sure the offer was indeed valid decided to make a call first before actually making my booking. Got confirmed this was the case so finalized the booking. When I received the booking confirmation another rate was charged. Called again and got their office manager, Ms Melissa Heinemans, on the phone who explained her colleague must have misinterpreted my questions and the phone call quickly turned into a somewhat hostile conversation and it felt as if she was blaming me for their mistake.

Anyway, hope my stay will be good, will share a review end of next week, but for now a poor rating from my side from a customer smile point of view.

  • Stayed: August 2013, traveled on business
    • Service
3  Thank Duncan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanResidences, Manager at Urban Residences Rotterdam, responded to this reviewResponded November 20, 2013

Good afternoon Duncan,

Of course we are very sorry that you have had a negative experience to start with. We have heard what went wrong and we believe that we can call this a typical example of miscommunication.

I believe that Robert & Melissa have made an effort to make your actual stay a good one. I believe Champagne was one of the key words here... :)

So we think that rating Urban Residences with merely 1 TA circle is not an objective rating.

We would appreciate it, IF your feeling has changed after your stay, you would also make this known on TA. Like you said you would... Unless of course you really think UR doesn't deserve more than 1 circle. In this case we would love to talk to you and find out what we can do to make things better. We are always open to suggestions.


Kind regards,


Thierry Smagge
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Urban Residences Rotterdam

Address: Hennekijnstraat 104, 3012 EB Rotterdam, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Rotterdam > Cool
Hotel Style:
Ranked #1 of 25 Specialty Lodging in Rotterdam
Price Range: $125 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Urban Residences Rotterdam 4*
Number of rooms: 78
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