My hotel room was clean and fairly big. Unlike previous reviews, I can not complain of the hotel being dirty, in fact it has a nice old charme, which gives it a different touch to all these "modern" blocks.
The Chinese restaurant situated just next to the entrance is fantastic and I was told that the steak place opposite was also really good. The location is excellent, walking distance to the railway station.
On a downside, I really have to complain about the way they handled cutting off power one morning. Apparently there was some work being done on the electricity, so at 10am the lights went off. That can be unpleasant, when the bathroom has no window...
I called reception and inquired about the absence of power. Kind, but not really interested, I was told "Oh yeah, power is coming back in couple of hours, they are working on the cables." When I said that I had not been notified, the lady said "But you should have - all the other guests were!".
That made me really feel better: me, the idiot, not having been notified and now how exactly is that my fault?
That wasn´t a miscommunication, there was NO communication.
And absolutely no sense from the hotel staff that this is not only an inconvenience for the guests but also really not nice to be treated as if you´re an idiot.
Smiling it away doesn´t help in that situation and after talking to some of my colleagues, who also stayed at the hote, I found out that in face NONE of them had been informed.
Big bad handling of a crisis.
- Official Description (provided by the hotel):
- The NH Atlanta Rotterdam is surrounded by the city's top destinations for sightseeing, shopping and nightlife. Constructed in the 1930's, this charming, art-deco structure provides a captivating contrast to the sleek and ultra-modern World Trade Centre conveniently located across the street. ... more less
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- Also Known As:
- Nh Atlanta Rotterdam Hotel Rotterdam
- Nh Hotels Rotterdam
- Nh Atlanta Hotel Rotterdam