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“The tops.” 5 of 5 bubbles
Review of Rotterdam Marriott Hotel

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Rotterdam Marriott Hotel
Ranked #6 of 52 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersSilver level
Otley, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“The tops.”
5 of 5 bubbles Reviewed March 28, 2013

One of the true definitions of success is how you handle problems. We had a few during our stay here (Internet misbehaving, a mix up at check in) but the ease with which apologies were paid and recompense made was pure genius. [--] happens and this hotel knows how to deal with it...beautifully. Obviously we would all wish it didn't but this is real life made much better by very comfortable beds, well appointed bathrooms and wonderful staff. The decor is fine and certainly no updating was necessary in our room. I agree with other reviewers - no one can justify charging for Wi-Fi in bedrooms nowadays and the breakfast is way overcharged if it isn't included in the room rate. Sort those niggles out though, and this hotel would be a gem in Rotterdam's Crown.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManhattanHotel, General Manager at Rotterdam Marriott Hotel, responded to this review, April 11, 2013
Dear Lynda H,

First of all, I would like to thank you for having taken some of your valuable time to share your detailed experience with us. We attach a lot of importance to your feedback.

We are truly pleased that you enjoyed the hotel and that you gave us the opportunity to solve the matters you encountered during your stay.

I would like to thank you for staying as one of our guests and hope to welcome you back to The Manhattan Hotel Rotterdam on your next visit.

With warm regards,

Erik de Wit - General Manager
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1,298 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
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English first
Leuven, Belgium
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 27, 2013

Very good location at the central station... Excellent service and convenient room. Nothing special, but good value for money as the rooms are not very expensive for 5* hotel... And you get a nice view over the city on top of it.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bobvangeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManhattanHotel, General Manager at Rotterdam Marriott Hotel, responded to this review, April 11, 2013
Dear Bobvangeel,

Thank you very much for sharing your comments online. We are delighted to note that you have enjoyed our excellent service and that you appreciate our convenient location near the Central Station.

We thank you again for sharing your experience and your loyalty and do hope to welcome you back soon to The Manhattan Hotel Rotterdam.

With warm regards,

Erik de Wit - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
5 of 5 bubbles Reviewed March 16, 2013 via mobile

My choice was Manhattan for 5 days stay and I was happy of my choice because hotel room is confortable, clean and friendly staff and decorated with modern furniture. So close to shops and location is near to main train station. l like it and recommended to my friends.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lamyaakan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManhattanHotel, General Manager at Rotterdam Marriott Hotel, responded to this review, March 20, 2013
Dear Lamyaakan,

Thank you for your recommendation towards your friends. Your appreciation has been shared within all the departments involved.

Many thanks again for sharing your experiences and I look forward to meeting you soon at The Manhattan Hotel Rotterdam.

Kind regards,

Erik de Wit – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wormerveer, The Netherlands
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed March 14, 2013

A good hotel in a building site as all around it is being re-developed by the city planners.
At first sight the room 708 looked impressive but after a few minutes the dated carpet, old curtains, stains on the armchair upholstary were noticable as was all the furniture, needs updating, the duvet was too small for the bed,old T.V. system.
Wifi should be free these days, 22 euro per day not acceptable anymore!
The bed itself was very comfortable and the room was very clean.
Very nice bathroom with separate shower cabin and very good shampoo, rare in hotels.
Bar was very nice, friendly bartender.Did,nt use breakfast,too expensive at 28.50 ! Dinner in restaurant was good although the young blond waiter came across rather arrogant, perhaps he would be better placed in a royal household ! I felt he looked down on us, the other staff were friendly and hospitable throughout.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManhattanHotel, General Manager at Rotterdam Marriott Hotel, responded to this review, March 20, 2013
Dear David K,

We attach a lot of importance to your feedback and therefore I am delighted to note that you had a good stay with us.

However I sincerely regret your comment about our F&B attendant this is definitely not the type of service that we envisage for our guests.

Your feedback regarding the pricing and updating of our rooms will be discussed with the Management team.

We thank you for staying and look forward welcoming you again soon at The Manhattan Hotel Rotterdam.

With kind regards,

Erik de Wit – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 11, 2013

Stayed here a couple of times now, 4 weeks in total.

* The staff are extremely friendly and are always happy to help.
* Excellent location.
* Rooms are very clean and modern with a turn down service in the evenings.
* Decent gym facilities (although it would be nice if there was a steam room, jacuzzi etc). It would be really cool to see some better free weights.
* Service at breakfast has always been great. Very good variety.
* Bar service is excellent

Also, a personal thank you to Youp. He really helped us out. An example of the great staff that work there. Thanks Youp!

Overall a very comfortable and pleasant stay. I will definitely be using the hotel alot in the future.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManhattanHotel, General Manager at Rotterdam Marriott Hotel, responded to this review, March 20, 2013
Dear Adam B,

In reference to your recent stay in The Manhattan hotel Rotterdam. I would like to thank you for taking some of your valuable time to share your experiences with us.

I am delighted to note that you really enjoyed your stay. Obviously your personal appreciation and recognition towards Youp has been shared with him and he was very pleased with it.

I would like to thank you for staying with us and I hope to welcome you back to The Manhattan Hotel Rotterdam in the near future.

Kindest regards,

Erik de Wit – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed March 10, 2013

Although the hotel is centrally placed close to Rotterdam Central Station and is a significantly tall building it leaves the visitor earching for lots of things. Why does a five star hotel not offer "free" wifi when room rates are so high? Even local cafes offer free wifi. How come an international hotel doesn't teach its staff to make adecent cup of tea? When asked for a cup of tea the offer a cup of tepid water together with a teabag. Even when this is complained about they can't get it right. Breakfast hot dishes were barely luke warm when served and barely warmer after having been returned to the kitchen. I could go on but why bother. I won't be going back!

Room Tip: Go somewhere else!
See more room tips
Stayed February 2013, traveled on business
Helpful?
Thank Ovceanwaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManhattanHotel, General Manager at Rotterdam Marriott Hotel, responded to this review, March 14, 2013
Dear Ovceanwaver,

With apologies for not meeting your expectations during your recent stay with us. I hereby ensure that this is definitely not the type of service that we envisage for our guests. Also on behalf of our F&B Service Manager, I would like to extend my sincere apologies for the inconvenience.

Please be assured that we take your feedback very seriously and the necessary arrangements have been taken in order to prevent similar situations in the future. Therefore we hope that you will give us the opportunity to show you our correct standards.

Furthermore the comment regarding the internet access charge has been shared with the relevant department heads. Please be informed that we do offer free WiFi in all public areas.

I would like to thank you again for your time and do hope to welcome you back to The Manhattan Hotel Rotterdam.

With best regards,

Erik de Wit – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
92 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed March 3, 2013

Great hotel, we had a room with a lovely view over Rotterdam, the room was big, clean, the service was nice and the breakfast was fine too!.

What is good about this hotel is that it is in the center of town, close to the restaurants and shopping area and also close to the central train station. As we came from Germany by train it was ideal... just less than 5 minutes walk with our suitcases and no taxi's or buses needed!.
We will come here again on our next visit to this part of the Netherlands.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank phillip_stjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManhattanHotel, General Manager at Rotterdam Marriott Hotel, responded to this review, March 14, 2013
Dear phillip_stjames,

With regard to your recent stay at The Manhattan Hotel Rotterdam. I would like to thank you for posting your kind review on Tripadvisor.com.

We are very pleased to know that you enjoyed your stay with us and will certainly pass on your positive feedback to our entire team!

Should you plan to return to our beautiful city, please do not hesitate to inform me of your next reservation, giving us the opportunity extend you with warm, personal and bespoke Manhattan service!

Please do not hesitate to contact me at the Executive Office, upon making your next reservation should there be anything I can assist you with!

With warm regards,

Erik de Wit – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rotterdam Marriott Hotel

Property: Rotterdam Marriott Hotel
Address: Weena 686, 3012 CN Rotterdam, The Netherlands (Formerly The Manhattan Hotel Rotterdam)
Phone Number:
Location: The Netherlands > South Holland Province > Rotterdam > Cool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Rotterdam
#2 Business Hotel in Rotterdam
#5 Green Hotel in Rotterdam
#5 Romantic Hotel in Rotterdam
#6 Luxury Hotel in Rotterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rotterdam Marriott Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
In recent years, Rotterdam has transformed into a versatile, dynamic city. It is home to Europe's largest port and has become a trendsetter in many ways. The city is bustling and flourishing and has received a lot of exposure and recognition over the last years which has not gone unnoticed internationally. The Rotterdam Marriott Hotel is one of the leading hotels of Rotterdam. The hotel is located in Rotterdam Central District, directly opposite the brand new Rotterdam Central Station. The Central District forms the entrance to Rotterdam. This is the area in which Rotterdam en Europa literally meet. From here you can walk directly to the city center where a vibrant cultural and nightlife scene awaits. The Rotterdam Marriott Hotel has 230 elegant and spacious hotel rooms (all renovated in 2016), featuring gorgeous views over the city's skyline. Each room is equipped with state-of-the-art facilities and amenities ranging from high speed internet, comfortable bedding to spacious marble bathrooms and 42" flat-panel TV. The function rooms and boardrooms of The Manhattan Hotel Rotterdam are suitable for both large events and small, intimate business meetings. In addition our building is physically connected to 'de Doelen ICC Rotterdam'. Thanks to this exclusive connection we are able to provide conference space for up to 3000 persons. In our new lobby we've created a whole new arrival experience and vibrant meeting point for guests, business travelers, office users and passers-by. Pillars, our lobby's new contemporary Restaurant & Bar, is simple and flexible and meets the needs of today's Marriott traveler to combine work, relax and play. The menu in Pillars lists Bites, Social Sharing and Casual Entrées. In the Pillars Bar you'll be taken on a journey through the world's different vineyards, offering a wide selection of 25 high quality wines by the glass, including exclusive wine-flights and signature cocktails. Traveling to Rotterdam couldn't be easier. From Amsterdam Schiphol Airport it only takes you 25 minutes to travel into Rotterdam by high speed train and in 26 minutes you'll standing in our hotel lobby. Rotterdam-The Hague Airport is located at 10 minutes driving distance from the hotel. International trains such as the Thalys (2,5 hrs, from Paris), Deutsche Bahn and Eurostar all arrive at Rotterdam Central Station. ... more   less 
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Also Known As:
Westin Rotterdam
Rotterdam Westin

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