We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Oozes character and history”
Review of Hotel New York

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel New York
Ranked #6 of 53 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 31, 2013

I hadn't looked this hotel up before staying for one night. So I was spectacularly unprepared to find myself in this astonishing waterside building, simply dripping with the excitement and style of the golden days of transatlantic ocean travel. But it's no pastiche or theme park : it has just been very carefully thought out, full of clever touches and references the Holland-Amerika heritage. Loved the bar and restaurant which buzzed all night long with people eating and drinking amidst big ship models, chunky handrails and worn parquet floors. My bedroom is filled with metal trunks and bedside tables, with huge marine searchlight type ceiling lights. What a refreshingly different hotel. Love it.

  • Stayed: February 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
2  Thank scoochlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (1,330)
Traveler rating
Traveler type
Time of year
Language

387 - 393 of 1,331 reviews

Reviewed January 23, 2013

It's a Beautiful hotel! Largest beds, super Design! Great, large rooms and large furniture. Beautiful colours. Good food, old fashioned shop and barber shop. Tarantino came here to write on his movies.
However, almost everytime we go here, somethings goes wrong. The hotel staff makes errors and doesn't make it up to you. I hate when that happens. Ofcourse, errors can happen, perhaps it's just the young people that work there, but they are not looking for solutions and client satisfaction. They just choose the way that is most safe/simple to them. They enter the rooms even when you have the DoNotDisturb-sign hanging, several times, they forget you have a deal about late-checkout, and you have to leave anyway because they need to clean. And then they are not friendly or nice at all. This week is probably the last week I will sleep here, because I had a discussion at the desk again, where the staff was very unprofessional in their communication.
Too bad..
if ever you get a better staff, please email me, because I love the place, but can do without the stress. I want to relax and enjoy.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Violala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

This is a really lovely, carefully though through hotel, the old offices of the Holland Amerika line in Rotterdam, and jumping off point for hundreds of thousands of European migrants fleeing the old continent in search of a better life. The public rooms and bedrooms are lovely. We held a conference here and it was a great location. So yes by all means go and have a wonderful weekend in a wonderful place, but the drawback for us was the service.

The staff are young, badly organised and basically not listening much, they need to be told everything three or four times and then still don't seem to carry out the task asked. Example. We asked for dinner to be brought forward to 6.30pm to allow a number of people living locally to make their way home in freezing snowy conditions. A senior member of staff agreed and told us all was ready at 6.30, but failed to serve the starter until 7.30 and it was 8.40 before the main course came. It seemed that the message had not got through, although why anyone would want their food at that pace is a mystery to me. It was a bad end to a good day, and its a simple problem to fix, staff training please Hotel New York, and much much better coordination.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank flyingshuttle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

I just love hotel New York! Rooms are all different, but all beautiful. The building itself is historical and situated beautifully on the waterfront. They have a great restaurant and bar. Metro station is 5 minutes away. Can't think of anything negative...

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank maudtie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

The hotel looks like an old mansion lost in the middle of an impressive skyline and surrounded by water. It is a wonderful and very poetic spot. As a former office of the Netherlands-US boat line, it is also a very nice piece of history, especially for American visitors with some European backgrounds. Most of the European immigrants travelled to the new world from there. The rooms and hotel itself are very cosy and not too expensive. After all, this hotel litterally offers a travel in time and space. It is necessary to book several weeks in advance. The restaurant is OK but average. The seafood is however very nice.

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Scal U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

This hotel is located on "the Kop van Zuid" a central place on the river Maas. Very nice spot with vieuw on the river and the skyline on the other side. The building is an old office of the Holand - Amerika Line and since some years ago a very special hotel. It is old fashioned with an out look of a steamer in earlyer times. We didn't eat there but on friday evening it was very busines in the grand café and the restaurant with joly people.

Room Tip: Room at the riverside woth vieuw
See more room tips
  • Stayed: December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank c00ker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

Holland isn't exactly known for it's excellent hotels but Hotel New York is on of the rare excellent hotels. Great central location, good service, very comfortable rooms/ beds and a very cool nostalgic atmosphere. The restaurant is fun even if the food is pretty average but the staff is very friendly and make it worth while. Reasonably priced, I highly recommend this hotel.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DouglasMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rotterdam hotels
Stadsdriehoek
Mainport Hotel
Mainport Hotel
#4 of 53 in Rotterdam
1,321 reviews
nhow Rotterdam
#7 of 53 in Rotterdam
1,715 reviews
Suite Hotel Pincoffs
#1 of 53 in Rotterdam
459 reviews
Show Prices
Show Prices
Show Prices
Cool
Hilton Rotterdam
Hilton Rotterdam
#3 of 53 in Rotterdam
1,433 reviews
Stadsdriehoek
citizenM Rotterdam
citizenM Rotterdam
#2 of 53 in Rotterdam
1,576 reviews
Cool
Rotterdam Marriott Hotel
Rotterdam Marriott Hotel
#5 of 53 in Rotterdam
1,598 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel New York

Address: Koninginnenhoofd 1, 3072 AD Rotterdam, The Netherlands
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Family Hotel in Rotterdam
#2 Romantic Hotel in Rotterdam
#4 Business Hotel in Rotterdam
#6 Luxury Hotel in Rotterdam
#9 Green Hotel in Rotterdam
Price Range: $125 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New York 4*
Number of rooms: 72
Official Description (provided by the hotel):
Hotel New York is located in the beautiful former headquarters of the Holland America Line, situated on the banks of the river Maas in Rotterdam in The Netherlands.A visit to Hotel New York is both a journey into the past and into the future. The nostalgic building symbolizes the departure of many emigrants with hope and tension of their new homeland.The agitated history is still touchable in the building: many pictures and suitcases of the emigrants, as well as the 6 former board rooms are keeping the history alive.Hotel New York has 72 exceptional hotel rooms, 7 unique halls and meeting rooms. The ground floor features a large café-restaurant, where 400 guests can enjoy an extensive or simple a-la-carte meal in any price category from early in the morning until late at night. High ceilings, colourful lights, sturdy nautical elements and robust tubes and pillars provide a maritime and industrial atmosphere, where everyone feels at home! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Travelocity, Priceline, Hotwire, Orbitz, Cheap Tickets and TripOnline SA so you can book your Hotel New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
New York Hotel
New York Rotterdam

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing