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All reviewsno elevatorold buildingcozy hotelthe location is perfectlate at nightthe hotel stafftop floorcanalstairwaybicycles
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Reviewed October 2, 2012

Myself and my partner stayed at this hotel from 28th-30th September. When we arrived tired at 11pm we were given a room at the top of the hotel (3 steep sets of stairs, no lift, no offer of help with bags). The smell of damp upon entering the third floor was overwhelming and our room smelt musty also.
As two tall people, we had requested a room for 'full sized people'. The bed was a double which accomodated us both but unfortunately it was squeezed under the eaves so when my partner sat up in bed in the night he smacked his head on the beam! The room was incredibly thin, small and shabby. The television was a relic, the desk was cheap and old flat-pack and the cushions were tired and flat. Also there was a scratchy duvet and no sheet which makes you worry about cleanliness.
The bathroom was clean and the shower pressure good but the towels were barely large enough to wrap around my hair let alone my body.
Staff were ok, not particularly interested, but ok. Best of the bunch was the young man on duty at around 7.30am sunday. He didn't know where there was a post box but assured us he would get my postcards sent for me which was nice. (Mind you I don't know if he has yet!)
Breakfast wasn't included in the room price which was a joke as it is not worth paying for. Some rather sad slices of cheese and ham and bread that isn't replenished. Orange juice is actually squash and staff are surly.
Overall I do not recommend this hotel although the location is excellent. Please see my photos of our room as they differ wildly to the website!

  • Stayed: September 2012, traveled as a couple
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2  Thank charlotte186311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NieuwMinerva, Manager at City Hotel Nieuw Minerva, responded to this reviewResponded October 8, 2012
Google Translation

Jammer om te horen dat u een slechte ervaring in ons hotel heeft gehad. Wij vinden het zeer jammer dat U dit niet tijdens uw verblijf aan ons heeft laten weten. Wij hadden dan uw klachten kunnen oplossen.
Team Hotel Nieuw Minerva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2012

The hotel is located right on a bank of a channel. Our room was nice, clean, big, with a view on the river, it´s just few steps from the most beautiful part of Leiden.

  • Stayed: July 2012, traveled with friends
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1  Thank mispule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

Cozy small hotel, recently refurbished. Situated comfortably close to all, the station, the university, the shopping streets (right between Harlemmerstraat and Breestraat. Perfect.

  • Stayed: June 2012, traveled on business
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1  Thank SuMurBandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

Excellent location, friendly staff, meals great, stayed as part of tulip cycle tour. Very clean and yes it does have steep stairs but it is THe Netherlands so that is to be expected.

  • Stayed: June 2012, traveled as a couple
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Thank Doreen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2012

Stayed as part of a Tulip Cycling Tour. The hotel is 3 old building combined into one building. An interesting melding of three buildings not designed to be a hotel. Sometimes it works sometimes not. Free wifi only in the lobby. Good hotel for value.

  • Stayed: April 2012, traveled as a couple
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Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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