I fisrt visited The North End in 2007 while on a day trip while my wife visited the excellant Market. On finding that they had Hobgoblin on tap void to return if we were in The Netherlands.
Subsequently I was back working in The Netherlands in 2011 but this time in Leiden where upon I returned to the North End and became a regular for almost 17 months.
I have had many meals both afternoon and evening and could not fault any. On arriving late on some Sundays ( I travelled on Sunday evenings) I was able to get a sandwich even if the kitchen was offially closed.
The staff were always friendly and convivial and quite often gave as good as they got. The person who complained about the boss should try my local in town. You haven't met such a contacorous person. The boss of the North End Leiden is Mild in comparison.
The atmosphere is what you make it and the company you keep. I have had many an enjoyable evening/morning.
I will be returning later this year to Leiden for a short break and The North End is definately on the agenda.
As for the price of the beers, try some of the specialised Belgian beers, 1/2ltr and compare the prices. For an imported English beer I think the price is reasonable. Fifteen years ago I was paying £5 for a pint in Sweden.