I left a fairly negative but factual review of the poor service we had received at the Ibis - sadly we had had a long wait for towels that never arrived and had to check out without having had a chance to have breakfast or a shower.
On my return to the UK the hotel manager gave me a call and talked through what had happened, and agreed that their service had fallen well below that expected of the group, and had failed to meet their own 15 minute guarantee or your money back promise. They refunded the cost of my stay and offered me another night as their guest to show me that this was a one off.
So whilst we had one bad experience, I think travellers can stay here in confidence as whilst mistakes do happen, they obviously have a management team that cares, and tries to put it right.
Looking forward to staying again in September.
- Official Description (provided by the hotel):
- Ibis Leiden lies right next to the Central Station and just minutes’ walking from the historical Leiden centre city. It offers modern, compact accommodation with flat-screen cable TV and free Wi-Fi.The contemporary designed rooms have comfortable box-spring beds and a private bathroom with free toiletries. Other amenities include pay TV channels and a work desk.Bar Rendez-Vous offers an extensive breakfast every morning. During the day guests of Ibis Leiden Centre can enjoy a coffee, a drink or a snack here. Leiden’s city centre offers a wide range of restaurants and bars.Schiphol Airport is just 20 minutes away by train from Ibis Leiden Centre. ... more less
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