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“Nice” 4 of 5 bubbles
Review of Park Plaza Utrecht

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Park Plaza Utrecht
Ranked #11 of 19 Hotels in Utrecht
Terrassa, Spain
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice”
4 of 5 bubbles Reviewed July 25, 2014

Nothing awesome, but it is not a bad hotel. This is an standar one.
Positive things:
* it is really close to the train station (2 min walking) and despite of this I heard not noise from the trains (I was on the 1st floor, same level than train rails, but there's a noise shield. I do not know in other floors).
* Gym has a fantastic view. It is on the top floor. It has also sauna but I didn't use it (it was turned off and I had not much spare time to use).

Neutral
* Room is clean and tidy, but a little small. Table to work was OK, but with a lot of stuff there that was annoying (coffee machine, bottles of wine, hotel booklets...)
* Restaurant is Ok, food was good, and waitresses were cool. But it is a little small and not very assorted for breakfast.

Negatives:
* There were some noise a first time of the morning because some street work. I hope it should be finished for my next time.
* My room was hot until I discovered the aircon was turned off and I should turn on. Not a big deal.
* Can NOT open windows to let some fresh air coming in...

Room Tip: There's a side facing to the railway. As I said, I was in the first floor and there were no nois...
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Otmbarna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBroers, General Manager at Park Plaza Utrecht, responded to this review, August 6, 2014
Dear Otmbarna,

It is good to hear that you enjoyed your stay! And thank you for taking the time to review.
We are working hard on being (even more) awesome, so please return any time soon to check if we are on the right track!

Kind regards,
Shaun Broers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,079 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
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Calgary, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 21, 2014

Just a quick 1 night stay in Utrecht, as recommended by a few locals. Very centrally located. There was a bit of construction at the train station adjacent to the hotel, but it did not interfere with our walk to the station, or downtown. Check-in was very quick, and the host was very pleasant. Clean room, working A/C and nice bed. Not much else to say. Great value and would stay there again if visiting Utrecht.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KevinfromCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBroers, General Manager at Park Plaza Utrecht, responded to this review, July 23, 2014
Dear Kevin(fromCalgary),

A big thank you for taking the time to share your Park Plaza experience. Even it was a short visit,
it's very much appreciated!
We hope to see you back in Utrecht one day.

Kindest regards,
Shaun Broers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanjing
Level Contributor
103 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed July 18, 2014

I chose this hotel for its position which is right beside the train station … no noise though. Reception was efficient, breakfast was excellent and the room with wifi fine. I happy can recommend it and would stay there again.

Room Tip: Found the rooms to good but the air conditioner to be a little too warm even with adjustment. Staff...
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ardeecee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBroers, General Manager at Park Plaza Utrecht, responded to this review, July 23, 2014
Dear Ardeecee,

Thank you very much for your feedback. It would be great if we were to welcome you back in the (near) future.
Travel safe and kind regards,

Shaun Broers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Level Contributor
175 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

Stayed at the hotel again after a gap of 2 years. Found it to be as comfortable and friendly as before. Our room, though on the first floor facing the front had no noise coming in from the outside

The rooms are well fitted with a comfortable bed and worktable. There is an espresso machine for coffee and mini fridge in the room. An ironing table, slippers and bathrobes are standard. The complementary wine and fruits were a delightful add on. WIFI is free and reasonably fast.
Bathrooms have modern fittings with decent toiletries and towels. The shower cubicle is of adequate size.

Breakfast has the standard fare available including eggs to order.

The hotel is well located – a two minute walk through the underground tunnel at the end of the platforms of the Utrecht Central station. Utrecht’s largest shopping mail – Hoog Catherijne – is a short 10 minutes walk away. Walking down to the Utrecht Canal with all the eating-places and pubs too is 15 minutes away.

The staff of the hotel are friendly and helpful. On this visit too, Michel helped me in my visits to attractions around Utrecht.

Certainly recommend this hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pravine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBroers, General Manager at Park Plaza Utrecht, responded to this review, July 13, 2014
Dear Pravine,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to welcome to you during your next visit to Utrecht.

Best regards,
Shaun Broers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
73 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed July 7, 2014

Pretty generic business-type hotel located conveniently within 5 mins of the main Utrecht rail station (although it's not that easy to spot - just head to the NH hotel and keep going). Easy to walk into the centre of town through a slightly grubby set of underpasses beneath the rail tracks, and watch out for cyclists! Comfortable, fairly basic room but clean and absolutely fine for the money. Sauna upstairs is good. Food and bar all more than acceptable. The highlight was the excellent staff who were always alert, helpful and polite. Would certainly stay here again, although there may well be more picturesque/atmospheric choices in the older part of town.

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MajorVoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBroers, General Manager at Park Plaza Utrecht, responded to this review, July 8, 2014
Dear MajorVoid,

Thank you very much for your honest and clear review.
Great to read that you will be returning to us in the future!
Please ask for city tips at the front desk. I'm sure that you will add Utrecht to your "favorite city list" here on TripAdvisor after that!

Kind regards and travel safe,

Shaun Broers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

I have been at the Park Plaza Utrecht several times this year. The stays have always been of a business nature and from Monday - Friday (4 nights).

Rooms:
Clean, modern but fairly small and a bit noisy (aircon).

Common Facilities:
Restaurant is of a very good quality.

Service:
Outstanding housekeeping, F&B and Front Office service. The staff of this hotel is of outstanding quality. Exceptional service orientation and highly professional handling of any additional requests - 5 star hotel dedication!

Benefits:
So far highest "felt" recognition of Club Carlson membership status in form of room upgrades and daily(!) refreshed treatments (Concierge Status).

Summary:
Best Club Carlson business hotel in the Netherlands (service-wise)

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CCG4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBroers, General Manager at Park Plaza Utrecht, responded to this review, July 8, 2014
Dear CCG4,

Wow, What a great compliment! Thank you very much!
We take pride in welcoming our most loyal guests, the concierges!
It is always a pleasure to host your stay in Utrecht.

On behalf of the whole team, thank you and we hope to welcome you back soon!

Kindest regards,

Shaun Broers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
93 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed July 6, 2014

The best thing about this hotel is that it is close to Central Station. The rooms are reasonable in size and the bathrooms are modern. It is very quiet here at night even though the hotel is surrounded by tracks, roads and very busy bicycle paths. The hotel is situated in the middle of a huge construction site so the surrounding environment is problematic. There are no restaurants, shops or mini-markets within the immediate vicinity of the hotel. The walk to popular restaurants is approximately 15 minutes and is confusing due to the massive construction projects around Central Station. Finding the hotel can be difficult. Be sure to take the Jaarbeursplein exit from Central and then walk towards the mosque after which you will see the hotel on the right. Be aware that some of the staff at reception are inept at dealing with credit cards without both a chio and a pin. While ultimately being able to resolve the issue, it can be an annoying way to start your stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ktw53721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBroers, General Manager at Park Plaza Utrecht, responded to this review, July 8, 2014
Dear ktw53721,

Great to hear that you appreciated our hotel.
Having credit card hassles when checking in is always annoying! So please trust that we used your review internally as an example emphasizing "that it's the small things that can make the difference".
Hope to see you back in Utrecht any time soon!

Kind regards,

Shaun Broers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Utrecht

Property: Park Plaza Utrecht
Address: Westplein 50, 3531 BL Utrecht, The Netherlands
Phone Number:
Location: The Netherlands > Utrecht Province > Utrecht
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Family Hotel in Utrecht
#5 Romantic Hotel in Utrecht
#6 Luxury Hotel in Utrecht
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Utrecht 4*
Number of rooms: 120
Official Description (provided by the hotel):
Park Plaza Utrecht is a four star property very centrally located; Utrecht Central Train Station, Exhibition Center 'De Jaarbeurs' and the historical city centre are situated within walking distance of the hotel. The 120 guest rooms offer all modern comfort. Free wireless internet is in the entire hotel available. Drinks and dishes of the a la carte menu can be enjoyed in the bar, brasserie or restaurant. Park Plaza Utrecht offers as well a sauna, fitness and (paid) private parking facilities. So the ideal location to stay in during your time in Utrecht! ... more   less 
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Also Known As:
Park Plaza Utrecht Hotel Utrecht
Utrecht Park Plaza

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