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“Excellent”
Review of Carlton President

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Carlton President
Ranked #10 of 22 Hotels in Utrecht
Reviewed June 25, 2013

The hotel is located in Maarsen. If you have a car is an excellent location. Is very quiet, a lot of green around, a small forest on the back. The hotel has a nice restaurant with a patio (terrace), good for breakfast or dinner. Also a bar inside the hotel, with good beer. The parking is free and is on the hotel courtyard, well protected.A bar code ticket is used to get out of the parking. This bar code ticket is available at reception desk.
What we liked most: is a quiet area after a day spent on a crowded place. The orange juice machine available for breakfast. Free Wi-Fi. Private bar on the room.
We will be back at same hotel, when in Utrecht area.

Room Tip: Ask for rooms opposed to the highway.
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  • Stayed: June 2013, traveled on business
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Thank DecQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonUtrecht, General Manager at Carlton President, responded to this reviewResponded July 5, 2013

Dear DecQ,

Thank you so much for these kind words. It is a pleasure to read these positive reviews.

Hope to see you soon back at your Carlton President.

Kind regards,

Bart Blikman
General Manager

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176 - 182 of 682 reviews

Reviewed June 21, 2013

We've had the pleasure to stay at this hotel for 3 times now and it's been superb all the way.
Beautiful rooms, great service, AWESOME breakfast, great connection to Utrecht ...
Clean, friendly ... beautiful spa with sauna, Turkish bath, whirlpool, fitness ...
Once we didn't like a room on the ground floor and we immediately got transferred to another ... wonderful service!
5 star all the way!!!

  • Stayed: August 2012, traveled as a couple
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Thank Food L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonUtrecht, General Manager at Carlton President, responded to this reviewResponded July 5, 2013

Dear Food L,

What a pleasure to read your comment with regards to your stay at Carlton President.

Thank you very much for sharing them online.

I hope to meet you soon in person when you are travelling back to Utrecht.

Best regards,

Bart Blikman
General Manager

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Reviewed June 15, 2013

This hotel is pretty good, I liked the room. The spa was OK, small but functional. Good breakfast and service. The drawback is that the hotel is in the outskirts of Utrecht, about 15 minutes by bus. Luckily, there is a bus going to the city. The bus stop is 5 min walk to the hotel.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with this hotel
1  Thank traveller_HT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonUtrecht, General Manager at Carlton President, responded to this reviewResponded June 20, 2013

Dear Traveller_HT,

Thank you very much for your very kind review. It’s really appreciated!

Hope to see you soon back at Carlton President.

Kind regards,

Bart Blikman
General Manager

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Reviewed June 8, 2013

I had the pleasure of staying at the Carlton President for four weeks while I found an apartment in Utrecht. I found the room to have everything I wanted. It was comfortable and well laid out clean and the bed with its selection of pillows very comfortable. The free WiFi was a very welcome surprise. Housekeeping were thorough and friendly as were all of the front and back office. Although located in a business area with few outside attractions travel to Utrecht by public transport was low cost and buses were frequent.
All in all I would highly recommend a stay, short or long, at this hotel.

  • Stayed: April 2013, traveled on business
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1  Thank Japhro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonUtrecht, General Manager at Carlton President, responded to this reviewResponded June 20, 2013

Dear Traveller_HT,

Dear Japhro,

How great it is to read your review on Tripadvisor.

I will compliment the Housekeeping staff on your behalf.

Maybe when you want to enjoy again our hospitality in stead of staying at your apartment, you are always very welcome ;-)

Thanks again for the review.

Kind regards,

Bart Blikman
General Manager

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Reviewed June 1, 2013

The hotel in itself was okay, comfortable rooms, clean bathroom and an okay wellness centre with sauna. However our relaxing weekend was greatly disturbed by a fire alarm at 4 am in the morning, which went off for 5 min, and then suddenly stopped. Thereafter there was no communication, and nobody we could reach who could tell us if it was a real fire, an exercise or something else....
We went down to check at the reception, there was only one person picking up all the phones and he didn't even have the time to face us And inform us on the situation. We just heard him on the phone telling the other person that somebody was smoking in the room and therefore the fire alarm went off!!!
Okay, for a four star hotel I expect managers to act upon this situation right away. But as there was only person working, not much could be done And guests were left wandering and worrying about the situation. We complained the next day about the procedure, talked to a manager, but didn't seem they took this serious. Telling us that a fire alarm incident in the middle of the night, would only happen once in four years... So? But it happen on our night and I was greatly disturbed and couldn't sleep the whole night. We wanted feedback on the process, he said he would keep us informed, but he didn't even bother to note down our contacts!
So, so much for a relaxing weekend, luckily the receptionist didn't ask me if I enjoyed my stay.... As I didn't want to start and complain again.

Room Tip: Would choose a room on ground floor, in case there is really fire, you don't have to search for...
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  • Stayed: May 2013, traveled as a couple
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1  Thank Sophey X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonUtrecht, General Manager at Carlton President, responded to this reviewResponded June 10, 2013

Dear Sophey X,

Thank you for posting your review.

First of all our sincere apologies for the disturbance during your stay at Carlton President.

Smoking is prohibited in the hotel and we have very strict rules regarding this. Unfortunately one of the guests did not care about this and smoked anyway in het room.

Within 7 minutes after the fire alarm the fire department was already present at the hotel and the chief fire brigade is assisting our night manager. At that point I am already informed and decisions are being made within these minutes. I am sorry if these actions did not came to your attention at that point.

Thank you for your compliments regarding the hotel, rooms and wellness centre.

Via this site I can not contact you directly. I would like to offer you some sort of compensation. Please contact me via e-mail: bblikman (at) president . carlton . nl.

Again thank you very taking the time to inform me and hopefully we will be in touch soon.

Kind regards,

Bart Blikman
General Manager

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Reviewed May 30, 2013

I stay fairly regularly for business and find the hotel fit for purpose, but not somewhere I'd necessarily necessarily visit or recommend recreationally. Conveniently located close to the motorway 25-30 mins from Schiphol and around 20mins from Utrect centre, restaurants and attractions. Rooms are clean and comfortable enough and most are thankfully not too noisy from the road. Uk and Europe plug sockets plus free WiFi are a bonus. Gym is small and perfectly adequate for a quick workout. Staff are friendly and helpful. The overall ambience is not anything other than business-oriented but fine as I say for business trips. The food is pricey for what it is and "average" - in other words nothing special. If you can take time out in the evening to visit Utrecht then do, good to have a dose of culture!

Room Tip: Facing away from road is best
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  • Stayed: May 2013, traveled on business
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Thank Vivrelife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonUtrecht, General Manager at Carlton President, responded to this reviewResponded June 3, 2013

Dear Vivrelife,

Thank you for your review. We appreciate it very much.
We are sorry te hear, your experience regarding the restaurant wasn't what you expected.
Your review has been taken seriously and will be discussed with my team.

We hope to welcome you again!
Kind regards, Bart Blikman, General Manager

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Reviewed May 19, 2013

Very comfortable and pleasant hotel. The rooms are very comfortable and the quiet from outside noise. Breakfast was good with a good variety of food and drink and the staff are very pleasant. The location is good as well. Not too far from Utrecht, or the business park, or the motorway but does not suffer from noise pollution. Overall very good.

Room Tip: Avoid being by the bar/reception. The rooms are generally quiet but you can get a bit of noise from...
See more room tips
  • Stayed: April 2013, traveled on business
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Thank Ashley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonUtrecht, General Manager at Carlton President, responded to this reviewResponded May 23, 2013
Google Translation

Geachte gast,

Hartelijk dank voor het plaatsen van uw review, wij waarderen uw mening en zijn
vereerd met uw complimenten over het hotel en ons team. Wij hopen u in de toekomst weer te mogen verwelkomen! Met vriendelijke groet, Bart Blikman, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton President

Address: Floraweg 25, 3542 DX Utrecht, The Netherlands
Location: The Netherlands > Utrecht Province > Utrecht
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Family Hotel in Utrecht
#2 Business Hotel in Utrecht
#3 Romantic Hotel in Utrecht
#6 Luxury Hotel in Utrecht
Price Range: $84 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton President 4*
Number of rooms: 164
Official Description (provided by the hotel):
Carlton President, on the edge of Utrecht, offers a free shuttle service to De Wetering, Papendorp, Oudenrijn and Maarssen Railway Station. This 4-star hotel also offers free use of both its business centre and leisure centre which includes a sauna, spa bath and steam bath.The Carlton President provides tastefully decorated rooms equipped with modern and luxurious facilities.The Garden Brasserie serves seasonal dishes and the Exchange Lounge is a comfortable place to relax.The A2 offers easy access to the Jaarbeurs Convention Centre and Schiphol Airport. There is a bus stop 200 metres away which offers access to the centre in 15 to 20 minutes. ... more   less 
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Also Known As:
Carlton President Utrecht

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