My wife and I stayed in The Court Hotel for three nights. I am in a wheelchair, and so we booked the accessible room. The room was lovely, the hotel is beautifully located, and the staff were friendly, but there was no door on the bathroom.
This is a big thing.
I love my wife, and we are very close, but there are just some things that a man and woman don't need to know about one another, and in my opinion, what I do in the bathroom is one of those things.My wife was also very self conscious about this arrangement, especially as there is a mirror in the room that is unfortunately placed in just the right place for whoever is sitting on the toilet to be completely visible to anyone lying on the bed.
I addressed this issue with the staff when we went out after getting to our room, and was told that neither of the wheelchair access rooms in the hotel have doors on the bathroom, because to do so would block access to the bathroom for a person in a wheelchair.
I took the manager back up to the room and showed her that actually, this would be possible if they had the door swing into the bathroom (or a sliding door as the manager suggested herself). I then asked if they could look into installing a door during our three day stay, and got a fairly negative response.
I used to be a carpenter, and I have hung a lot of doors in my life, and it's about an hour job if you do it really slowly. Since we were staying there for three days and it was a Tuesday, it seemed reasonable to me that they could find someone to hang a door so that my wife and I could have a little privacy when we were using the bathroom.
They did not install a door. We did get a slight reduction on the room rates when I addressed the issue at check out, but that's not what we wanted, and we would have found somewhere else to stay in the lovely town of Utrecht if we had known that we wouldn't have even the most basic level of privacy.
I liked the hotel, and the staff were friendly (even if the manager neglected to take care of an important issue for two of her guests), but I would not recommend this hotel to anyone in a wheelchair or who otherwise needs to stay in the accessible rooms.
Or at least if you do, ask them if they've installed that bathroom door yet.
- Official Description (provided by the hotel):
- As the name suggests, Court Hotel is situated in the old courthouse of Utrecht. This historic building is located in the heart of Utrecht's city centre; the Museum Quarter. The careful renovation of this monument allows Court Hotel to pamper its guests with modern luxury in a historic environment. The refreshing design hidden behind the monumental facade of the old courthouse has earned Court Hotel a place in the Utrecht City Hotels collection. Interesting and innovating concepts with respect to the monuments in which the hotels are located is what Utrecht City Hotels guarantees guests. ... more less
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