This is in general a great hotel and the room was really nice and at a great price. The building is very new and it shows. It is just a 10-15 minute walk from the station and another 10 minute walk till the canal that takes you to the Koppelpoort, the medieval gate to the old city. Distances were a lot shorter than they seemed in a map.
I had a double room just for me, so plenty of space, but also for two people. There was a door that connected with another room, but the double door couldn’t be opened from the other side of it. The bed was very comfy, with two single duvets. Among the things that you could find in the room there was a fridge and a safe that both were really useful. Also over them, there was a kettle, cups (no spoons), coffee and tea. Next to this, the wardrobe, quite big, with 3 doors and extra towels inside.
There was a nice desk and chair area very modern decorated. Over it, a huge flat screen Phillips TV with 73 channels in many languages. Also, a series of connections where you could plug a laptop and other devices. I tried with my MP3 player and didn’t work though. Next to this, a lamp and comfy armchair with a kind of table useful for eating while watching the TV.
There were heavy curtains that blocked most of the light (very useful being in a high floor). Later I discovered that there was also an electric blind. The view is real good and it faces the medieval town and the towers there. The air conditioning worked very well, but it was too chilly for it. Heating would have been useful.
The bathroom was really clean. Very nice extras, like floor heating, a round mirror with light around it, hairdryer, tissues, rain shower and two soap dispensers, one at the basin and one at the shower.
Of course there’s a lift and you make it work with your room key card if you go above the restaurant area, where the rooms are. That’s a nice security touch. One thing that surprised me at the room was that the peephole was very high at the door of my room, so I couldn’t even reach it. I am not tall, but I am not the smallest person ever. Dutch people are tall, but they should remember that other people can be smaller than them!
The staff was always really friendly and nice and saved my suitcase after I left the room (I got a receipt for it). There was just one thing I didn’t like and was asked to pre-pay not only my room but also an extra of 50 euro. I think it is more than enough with pre-paying the value of the night stay. Good thing I had enough money in that account! Afterwards I had to pay for another hotel in London and I could have been in trouble, because I didn’t know that I would have 109 euro extra pre-charged that I couldn’t spend in my trip.
Another negative was the cleanliness. Overall it was pretty good, but some details were really strange given the 4 star category of this hotel. One peg for the towels in the bathroom had some hairs there, so I didn’t use it. The bedside table had glasses and cups marks (very evident when I switched on the light in there) and they were sticky too. The cups had remains of coffee or tea, so I had to wash them myself (I read this in another review, so don’t rinse the cups, clean them well!). Also the kettle had still water and a kind of brownish dust inside that I cleaned too. No big deal all of this, the room and hotel were very nice, but very surprising that I had to notice this in such a nice place.
I didn’t try the breakfast or the restaurant, so can’t talk about it. I mostly bought food at the near Albert Heijn supermarket that was huge. There are many restaurants and fast food places (like Subway) there too and a cinema even. This is next to the new University building.
So great hotel, but they could do with a better cleaning service (especially with the cups not being properly scrubbed). However, I would stay there again for sure and recommend it as well, because it was modern and very nice, with quite a good price.
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