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_luketk1
Amsterdam, The Netherlands

Low quality for the price

Review of NH Amersfoort
3.0 of 5 bubblesReviewed Sep 30, 2017
Very slow Wifi, you have to pay even extra for faster Wifi. TV was not working, there were muddy footprints in the bathroom floor. The beds roll forwards if you try to lean on the headrest. For the price, the room was unsatisfactory with small cabin-like windows. Only bonus was that the beds were well made, and very soft.
Date of stay: September 2017
Trip type: Traveled solo
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rickvschijndel, General Manager at NH Amersfoort, responded to this review
Responded Oct 2, 2017
Dear _luketk1

Thank you very much for the review you have left us!

I am sorry to hear that the Wifi was not as fast as you are used from us. We have performed a speedtest in order to check if all is working accordingly. No hickups where found so extra investigation is needed to figure out was has happened during your stay since I want to solve this matter.

Your remarks regarding the cleanliness of the room will be shared with our Housekeeper so they can review their standards since this is not acceptable off course.

Afterall you slept in a soft and well made bed so your nigh trest must have been good!

Kind regards
Rick
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 28, 2017 via mobile

We stayed at this hotel two separate times during our 10 day trip in Europe. Wow!

The first day we checked in, we were told we were the guests of the day! We had an upgraded room and free drinks. The room was pristine and the bed was very comfortable.

The second time we checked in, we had 6 people in our group but we only booked two rooms that slept two people each. They quickly offered to upgrade our rooms, free of charge, so that each room had a pull out couch. When we got to the room, they made sure we had enough towels & toiletries, and even made up the pull out couches for us!

Overall, we loved our stay here. It's very close to the train station, restaurants and bars, and Koppelpoort. We highly recommend this hotel!

Date of stay: September 2017
Trip type: Traveled with family
Thank Meg H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rickvschijndel, General Manager at NH Amersfoort, responded to this reviewResponded September 29, 2017

Dear Meg,

Thanks for such a great and extended review!

I am happy you have noticed our efforts to provide the best service possible to our guests, that is a great heads up for our team!

Thanks for sharing you story with other travellers.

Kind regards,
Rick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2017

Stayed for one night, the hotel is not pretty, but it is well located, functional, clean and good value. The shower was nice, breakfast good and WiFi ok but not brilliant, however it was free!

What I really liked about this hotel, was the staff. Generally I am thrilled if the staff make everything smooth and simple, this they did, but then they went over and above. My colleagues car battery had run down, and needing to get to the airport without hesitation they got the jump leads from one of their own cars and got us going. We made our flight home, which we would not have done without them.

It wasn't only this, but it was the icing on the cake. I will hope to book this hotel again next time I am in Amersfoort.

Date of stay: September 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank G1010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rickvschijndel, General Manager at NH Amersfoort, responded to this reviewResponded September 24, 2017

Dear G1010,

Great news!!! You have made your flight home!!The effort of Pieter and Myself was very rewarding.

I am happy to read that you will stay with us again when you are in Amersfoort which is the ulimate reward for us.

Thanks for being a loyal guest for NH Amersfoort.

Kind regards
rick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2017

Very friendly and helpful staff who really helped us with our plans for excursions to Amsterdam and the Muller Keller Museum (excellent Van Gough gallery), in the national park not far from Amersfoort.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Keith P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rickvschijndel, General Manager at NH Amersfoort, responded to this reviewResponded September 22, 2017

Dear Keith,

Thank you very much for sharing you experiences with other Travellers!

Bertilde, the lady who talked to you about the Van Gogh Gallery, is very pleased to read that you liked it and enjoyed your time with us in Amersfoort and suroundings.

Kind regards

Rick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2017

BRAVI to the team of NH Hotel Amersfoort. At the desk I have found a surprice, the receptionist said to me: " we have chosen you to be our guest of the day"
Very nice surprice, a free drink at the bar and a small gift in the room....a small cuddle (but really appreciated) for a person which is far away from his home..
Andrea

Date of stay: September 2017
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank 1969Andrea2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rickvschijndel, General Manager at NH Amersfoort, responded to this reviewResponded September 11, 2017

Dear Andrea,

Thank you for your review.
We hope to achieve to be your home away from home.

With very kind regards


Andria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2017

We had a 4 day break in wonderful undiscovered Amersfoort and stayed at this modern hotel. The rooms were comfortable, spacious and had an awesome TV with a wide range of channels. The staff were friendly, welcoming and went the extra mile to make your stay pleasant. Very convenient for the station and only a 10 minute walk to the canals and cobbled backstreets. Good breakfast and some nice touches such as soya milk and gluten free products available. Recommended.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank G J W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rickvschijndel, General Manager at NH Amersfoort, responded to this reviewResponded September 3, 2017

Dear G J W,

Thank you for your great comment!!
Great to read that you look back on a great stay in NH Amersfoort.
The highest we can achieve is to be recommended, so thank you !

Kind regards

Rick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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