We booked this hotel through booking.com for three nights and a visit to Keukenhof Gardens - an easy ten minute walk away. I have good and bad things to say about the hotel but my dealings with them did not begin well when they sent me two emails in Dutch apparently stating that my credit card was no good. I contacted booking.com - whom the hotel should have contacted - and they sorted it. Next, however, I discovered from my credit card account that I had been billed twice by the hotel. Contacted booking.com and my bank and sorted that out. However, I never received an apology from the hotel or any compensation for the mess.
On arrival at the hotel, we found pleasant and helpful staff. The hotel is only a three star establishment but it does have a rather shabby appearance - the hallways and corridors have worn and stained carpets and the decor is slightly reminiscent of an industrial installation. We had booked a senior suite which, as a previous reviewer has said, is a bit like a small house. The room was reasonably clean but the tv remote didn't work, light bulbs weren't all working, the stairs to the bedroom were narrow and very steep and the kitchen only had very basic facilities and we had to ask for a tea towel (which took a while to locate). I didn't find the bed particularly comfortable either. On the plus side, however, the staff were always pleasant and willing to try to help, the breakfast was an acceptable buffet and the hotel's position for visiting Keukenhof absolutely brilliant (you can go in early, come home for lunch and go back when the crowds have subsided).
For eating, we did try the restaurant attached to the hotel but found it to have poor service and very average food. We discovered a small Italian restaurant a couple of doors down (Piccolo) which was very nice - good service, nice people and tasty, well presented food.
All in all, if we were visiting Keukenhof again, I would stay at this hotel again but it is the location and the staff that make it an attractive proposition.
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