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“Ambassador Hotel/Joops Hotel, Haarlem NL” 1 of 5 stars
Review of Ambassador City Centre Hotel

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Ambassador City Centre Hotel
Ranked #7 of 12 Hotels in Haarlem
Breda NL
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Ambassador Hotel/Joops Hotel, Haarlem NL”
1 of 5 stars Reviewed September 24, 2013

I am only submitting this review to Triadvisor after sending the same one to the hotel management, which elicited a dismissive and unconcerned response. We stayed in the 'Joops' part of the hotel.

The ‘bathroom’ (room with a shower) is barely functional. There is no shower facility - just a shower-head in the ceiling and a hole in the ground as a drain. In fact, there was even  a scraper in the room, placed there by the hotel management, to direct the water into the hole in the ground (drain) so that the apartment did not flood. Not acceptable. There was no sense of comfort - no shelves, no holder for toiletries, no heating, not even a towel rail.
 
Four apartments are in a separate building with no reception. There are a large number of steep, inaccessible stairs. OUR apartment had these stairs although when we asked at reception, we were told that there was a lift. The lift only went to the first floor, meaning that we had to descend and climb three additional flights of stairs, and walk along an outside corridor, every time we went out.
 
There is no double glazing in the apartment, so the noise from the bars in the street below, though apparently “normal” for a weekend, was unacceptable, even though we were on the fifth floor. The apartment is also very cold; the kitchen door leaks and the water which enters the room makes the floor very slippy.
 
We had assumed that the accommodation that we booked, under the aegis of the ‘Ambassador Hotel’ name, would be of the same standard as the hotel. It was not. In fact, it was very poor quality, and disappointing, as mentioned in our feedback. The decor is extremely dated and tired. I do not recommend this hotel to anyone, particularly since the management are unprepared to accept that the problems exist, and in their feedback in response to my complaints suggest the standard is "normal" for a hotel of this type.
 

Room Tip: My advice to other travellers is to find somewhere else to stay!
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank LyonTiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Upland, California, United States
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stayed here for four nights in June, 2013. Great location in central Haarlem. We were a bit put off by the Egyptian motif in our room, but it grew on us in a weird sort of way. Ample breakfast in the morning and the front desk was helpful and polite. We'll definitely stay here again on our next trip to Haarlem.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mouseparade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

We stayed at the Ambassador City Centre Hotel in June 2013. We stayed in Haarlem instead of Amsterdam because we prefer a small town atmosphere. We were not disappointed. Haarlem is a fine city with familiar Dutch architecture and lovely canals.The hotel was located on the Grote Market Square with the huge, Gothic St Bavo Church as it's centerpiece.
The hotel was very appealing. Our room was large, clean, and comfortable. It overlooked a pleasant side street lined with charming cafe's. The staff at the front desk was very friendly and helpful. They were more than willing to give us information and advice. The breakfast room was beautifully decorated and the food that was served was ample and delicious. The breakfast was an extra charge, but well worth the price. We enjoyed meat, cheese, boiled eggs, pastries, breads, cereal and milk, fresh and canned fruit, coffee, and tea. It was interesting and encouraging to us that the hotel was the take-off point for Rick Steve's The Best of Europe Tour. We always read his travel guides and follow his direction, so the fact that he used the Ambassador City Centre Hotel was a very positive endorsement.
We also appreciated the fact that the train station was only a short walk away from the hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton Stewart, Scotland, United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed August 19, 2013

It is described as being just round the corner when it is just over five minutes walk away. Round the corner and a good bit down the street. All services are at the Ambassador City Hotel.
The rooms are a good size with on suite facilities. In a lot of respects it is quite basic. It is however in the centre of the town and only a short train or bus ride from Amsterdam. The breakfast is a buffet served at the main hotel, but it might be worth considering the wide choice of food establishment in the surrounding area.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 17, 2013

We stayed in the hotel in late June. It is a 10-15 minute walk from the train station. Also a short walk from a little grocery store and lots of restaurants. We had two rooms that faced onto a little courtyard with tables. The rooms were clean and had more modern furnishings and were quite spacious for a European room. It had a nice big shower with plenty of hot water. The beds were comfortable. This hotel is right across from the Great Church which is very interesting to visit if you have a chance. However, the church bells can be quite loud so if you are trying to sleep during the day they might disturb you. We didn't hear the bells ring at night. Friends had rooms facing the street and said noise from the street was overwhelming. Overall we had a very nice stay and would return again.

Room Tip: Ask for a room away from the street as rooms overlooking the street are quite loud.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Irongrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 1, 2013

Although we were booked into this hotel, we were actually checked into an annex to the hotel round the back of the main hotel. Our room was massive and the best power shower I have ever had. On the downside the street outside was very noisy into the early hours of the morning.
An ok breakfast in a themed restaurant was good to get us going. The reception staff were very helpful.

Room Tip: Ask for a room not facing the street
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BeachBanditt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mukilteo, Washington
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 28, 2013

Good hotel and no complaints. Good rooms and service. As the name of the hotel implies, the best feature is its location near the center of old town Haarlem. About a 15 minute walk from the train station.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Eric98275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ambassador City Centre Hotel

Property: Ambassador City Centre Hotel
Address: Oude Groenmarkt 20 /24, 2011 HL Haarlem, The Netherlands
Location: The Netherlands > North Holland Province > Haarlem > Centrum
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Haarlem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ambassador City Centre Hotel 3*
Number of rooms: 265
Official Description (provided by the hotel):
The monumental Ambassador City Centre Hotel is located in the historic heart of the city of Haarlem facing the St. Bavo Church. For city trippers this friendly hotel is an excellent choice. From the hotel, all the fun and interesting attractions can be easily reached. The train station is only a five-minute walk from the hotel. All rooms in the Ambassador City Centre Hotel*** are non-smoking. The stylish rooms are all marked by their unique interiors. A number of rooms also have a gorgeous view of the St. Bavo Church. The other rooms are at the rear of the hotel where you can rest peacefully in the heart of the city. Because of our unique location we are not allowed to offer our own parking facilities or discounts. In the hotel's surroundings there are public parking facilities available at an additional charge. We recommend parking in parking garage 'Appelaar' about 3 minutes walk from the hotel. Ambassador City Centre Hotel guarantees you an atmospheric stay in an ambiance in which you will feel at home immediately. The hotel offers all facilities you need for a weekend away or a long stay, for a leisure or a business trip. You can sweeten your stay by visiting our traditional Italian restaurant or our Grand Café 'De Gouverneur.' I wish you an enjoyable stay. Yours sincerely, Paul van Riek, General Manager. ... more   less 
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Also Known As:
Ambassador City Centre Haarlem
Hotel Ambassador City Centre

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