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Hotel Carillon
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Reviews (74)
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All reviewsshared facilitiesno liftroom was cleanmarket squareperfect locationdutchcentre
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24 - 29 of 74 reviews
Reviewed May 20, 2013

I was travelling alone for a few days. And this hotel was perfect for me: pleasant stuff, good meal and really clean. I needed a good place to stay and easy to travel around. My choise was correct: few minutes to the train station and only 20 min to Amsterdam! Perfect!
Thanks a lot!

Room Tip: A little bit hard to get on the 3d floor every time,but anyway good for my training.
  • Stayed: April 2013, traveled solo
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Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carillon_Haarlem, Owner at Hotel Carillon, responded to this reviewResponded May 22, 2013

Hi Maria,

Thanks very much for your great review. We're really glad that our hotel suited your needs perfectly! Hope we can welcome you back again soon.

Regards,

Victor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

I believe we got one of the dingy backrooms mentioned by the previous reviewer. It was clean, but in serious need of an update as the wallpaper was torn in places, and in the en suite bathroom, painted tile was slowly returning to its original color. The stairs were very narrow, steep and there is no other way up, so be prepared to heft your luggage yourself.
That being said, the members of the staff were courteous, helpful and resolved the few issues we had immediately. The hotel is on a busy square and the quiet back room was a bonus to weary travelers. We only returned to the room to sleep so basic was all we were looking for. Breakfast was continental in style toast, cereal, boiled eggs etc, with endless cups of coffee. On our last day in Haarlem, they kindly allowed us to leave our luggage in the storage room after check out, giving us time to visit the Saturday Market in the square before we caught the bus to our next destination.

  • Stayed: April 2013, traveled as a couple
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2  Thank wattsnew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carillon_Haarlem, Owner at Hotel Carillon, responded to this reviewResponded May 2, 2013

Dear wattsnew,

Thanks for your honest review and rating.

We hope to update the rooms at the back soon. However, good to hear that back rooms also have a positive side in the reduced noise from the square.

Our stairs are a little steep as you note. This is typical of traditional Dutch property and we have looked at all possibilities to install a lift but this has not been possible. On the positive side our repeat customers come back because they say our traditional property has a lot of dutch character.

For others visiting these reviews - if you cannot manage then please do not hesitate to ask our staff to help you with luggage up the stairs. We don't mind if you are direct with us in Holland :-)

Regards,

Victor

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Reviewed April 22, 2013

The four stars are really for the food and atmosphere. Good value menu and chef dishes in what we found to be quite an expensive town. Very comfortable and cosy casual bar and dining room with chandeliers and well-judged not too loud music. Front outside terrace with heaters and great view direct onto main market square -- the ideal place to sink a couple of good beers and watch the world go by. Your money gets you a great location, an ok breakfast, and you can even park for free in a residential area behind the railway station which is 12 -15 minutes walk away. Comfortable bed, but otherwise basic rooms. Spoiled by a very unwelcoming welcome from a barman who kept dissappearing to make up drinks orders rather than check us in properly. His colleague was no better. Asked to show us up to our room, he failed to even offer to carry my wife's case up the steep typical Dutch stairs. The first room we were shown was a tiny dingy back room which we refused as it was not the one we discussed on the phone when booking. We were then told "all the others are taken" which turned out to be quite untrue. We agreed on the nicer front room -- all fine except the handbasin had no plug. At first we were told "there isnt one" which was patently ridiculous because one was soon found when I insisted. The almost laughable lack of service or staff training on the hotel side is a pity because this place has a great vibe downstairs and we'd go back for that. They want money upfront for the room, so just make sure you ask to see your room before handing over your credit card -- and don't take any nonsense!

Room Tip: Front rooms with a view best -- as long as you don't mind a bit of lively chat wafting up from late night drinkers on the square. It didnt bother us.
  • Stayed: April 2013, traveled as a couple
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1  Thank 42Nige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carillon_Haarlem, Owner at Hotel Carillon, responded to this reviewResponded May 2, 2013

Hi 42Nige,

Thanks very much for your honest review and rating.

I'm sorry to hear that the service was not up to scratch. This is not normal - which hopefully is clear from the other reviews. What you mention in your review is not acceptable. I would appreciate to exchange information privately on this so I can identify the staff in question and speak to them. Our rooms will also be updated soon - as soon as we can provide the funding.

I'm glad though - despite the service - you liked the hotel and atmosphere. I hope we have the opportunity to welcome you back. If you do and do not receive the service expected - then please do not hesitate to ask for me or the other owner - YC.

Regards,

Victor

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Reviewed March 19, 2013 via mobile

1 night stay in a single room. Typical Dutch stairways to get to 3rd floor for small, quaint single room which needs some updating. Shared bathroom so it has a hostel/B&B feel to it but the price is too high for what you get so you're basically paying for location which is right on the main sq opposite the cathedral.

Staff friendly and accommodating. Hotel is basic and there is nothing wrong with that but suffers from being in an expensive town.

  • Stayed: March 2013
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1  Thank FlyingDutchMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carillon_Haarlem, Owner at Hotel Carillon, responded to this reviewResponded May 2, 2013

Hi FlyingDutchMark,

Thanks very much for taking time to provide your honest review and rating.

I just wanted to let you and others know that the top floor of our hotel does indeed have shared facilities. These are only single rooms and relatively small. However this is the cheapest accomodation you will find on the Haarlem square. This is indeed an expensive town but we try to offer value for money while covering our expenses.

Please note the rest of our rooms have private facilities and that includes single room type also.

We recently acquired this hotel and so funding is short but we intend to make an update of the rooms very shortly.

All the best,

Victor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2018 via mobile
Google Translation

Stayed: April 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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