I've waited a while before writing this in case my thoughts and feelings changed - however they haven't.
I travel to Haarlem regularly but, until this year, hadn't tried this hotel. It's in a really good position as you can almost fall out of the station and into the hotel. It's a bit quieter than the hotels in the town centre which is about 10 minutes' walk away.
I arrived on a very hot July day after a long and convoluted rail journey. I knew it was too early for my room but asked if there was somewhere I could change and cool down as I was going out straight away. I was directed to the Ladies' toilets. This was hopeless as there wasn't even room to open my suitcase let alone trying to change clothes in a toilet cubicle so I gave up. I left my luggage with them and went out for the day.
When I returned in the evening, I was told my luggage was taken up to my room which I thought was nice of them. My room was tiny, which was OK for one person, right up the top of the hotel (there's a lift) looking out over the station square. However it only had a shower. Their website specifically stated that all superior rooms had baths so I had particularly booked one, paying extra, as I need a bath, not a shower, to help my back. I went straight down to reception to be told that there were no spare rooms though there may be one the next night. I tried to explain that I had booked and paid for a superior room so I should have got a room with a bath but she seemed not to understand. I said not to bother about moving the next day for one night as I was too upset by the situation.
I would like to say that the reception people were really pleasant, it's just that they seemed unable to help.
Breakfast was good with a reasonable selection in a pleasant room overlooking the square.
The hotel is probably a bit better than I remember but I felt so let down over the room that it's coloured my impressions and I shall be going back to the town centre for my next visit.
- Official Description (provided by the hotel):
- Hotel Lion d'Or is a classic city hotel, close to the Haarlem railway station and excellent airport connection through the R-Net #300 bus. Since 1839 we try to deliver the best sleeping comfort, keeping up with trends and innovations. Guests enjoy breakfast in our brand new lounge, where we also serve drinks and snacks daily until 1am. Rooms come with double or twin beds, and shower or bath tub. There is superfast Wi-Fi all over the building and Nespresso machines in all rooms. Our multilingual staff is at reception 24/7 to welome and assist at all times. ... more less
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- Also Known As:
- Golden Tulip Hotel Haarlem
- Golden Tulip Haarlem
- Haarlem Golden Tulip