Terrible hotel, no heating in rooms, freezing cold at night, no hot water, no staff around - building work in hallway builders using lift, broken electric plug sockets, dirty shower, no staff around on check out waited 35 minutes just left key on desk. Unusual for a hotel to have no staff on duty in reception at 11am. This is not a 3 star hotel more like a good 1 star very basic for the rates they charge.
Clean rooms, but need to be freshed up as you see they are used for some years already. Wholes in the towels! Very good bed! We slept very good! Rooms are spacious enough. Not worth to book a Deluxe room (almost same as Standard). Not too strict for check-out. Restaurant with hotel is nice and good to eat a quick snack. Breakfast quite expensive. Location is really excellent!! Less than 10 min walk from Leidseplein and Leidsestraat. Museums are around the corners. Jimmy Choo, Louis Vuitton, Chanel, Burberry, Hugo Boss,... shops across the street :)!
location location location, this is the best point. The room was OK the cheapest on the top floor but if it would have been hot (it was not) the air conditioning would have been non existent. People were very friendly and helpful. check in is at 3PM which is inconvenient. design of the room very odd. plugs in odd places, basin and tap collide with each other... a little rethink would not come amiss.