We arrived with a small child in a pram and we were given a room on the 5th floor, inaccessible by elevator and with a very dangerous, steep staircase. There is no porter so we had to climb the stairs with the pram, child and 4 suitcases by ourselves. We came down for something to eat late at night but were told there is no kitchen in the hotel. Drinks not served past 1am, and even by 10pm it was hard to find someone to serve you drinks, you had to request a bartender at the reception (!?), the bathroom basin made it impossible to wash your face, the room was tiny, no electrical outlets, our room did not have a single bedside table or lamp (it was either 6 bright spotlights directly on the bed or lights out) and there is a slant to the floor at the top of the steep staircase to the 5th floor. It caused my daughter to fall, thankfully she stopped rolling down the stairs at the 4th step, it could have been much, much worse. We informed reception about how incredibly dangerous the stairs are and they did not even pretend to care.
Pros:Good location, clean and OK price
Cons: Rude reception staff, poor design, poor amenities
Gets marked down for a very near miss at badly injuring, possibly killing my daughter!
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- Also Known As:
- Best Western Amsterdam
- Amsterdam Best Western