I booked this hotel prior to completion date for my 30th with my boyfriend and our friends. It stared upon booking that the hotel would be completed and open by June. We arrived at the hotel early to be greeted by a building site in the foyer with hammering and drilling and the reception staff being unable to hear us. We left our bags and returned at 4pm to be informed that our room was not ready. We wondered around the hotel and had drinks at the bar area on the ground floor. We where then informed that the only available toilets where on the 8th floor. The men if the group informed us that their hand basins were out of order and there was a note on the floor advising them to use the sink in the ladies toilet!
After waiting a further 30min we where given the keys to our rooms.
Rooms are small and are 'completed' however the amount of concrete visible makes the room feel incomplete.
The pictures on the website show a picture covering the shower glass. There was no picture at all, the shower and toilet are directly next to the double bed and you can literally see directly through to the
Upon returning to the hotel both evenings we where questioned by a club doorman who we where. In both occasions we had to show our room key in order to gain access to the 2 lifts available. The hotel has a club on the 8th floor and quests appear to have to join the growing queue if clubbers in order to access a lift to your room.
When checking out if the hotel, we where informed we had not paid our bill. I explained we had booked through a website and given our credit card details therefore felt we had paid in full. The receptionist explained that they only request our details but do not take payment until checkout. This was never explained to us (lesson learnt to read the small print on future bookings). Luckily I had a credit card and had to pay for both rooms. I will be checking all previous statements to ensure no payment was made!
Location is 4 stops on the metro from central station. Metro was very easy to use but last train appeared to be 12:20am.
No other shops, cafés restaurants appeared to be located by the hotel, we travelled into the centre daily.
I am aware that there are teething problems with every new business and new build in however I was under the impression that the hotel would be complete so to turn up to a building site was a but off putting with builders roaming each floor. I doubt I would stay in this hotel in the future.
- Official Description (provided by the hotel):
- Volkshotel was once a newspaper headquarters, now home to 172 hotel rooms ranging from cosy hideouts to huge hangouts. Stay in a bed with a view or a unique room designed by our creative folk. Raw materials of wood, glass and concrete and always a hint of history. ... more less
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