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“Nothing like you expect”

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Qbic Hotel Amsterdam WTC
Ranked #88 of 374 Hotels in Amsterdam
Certificate of Excellence
Reviewed November 18, 2013 via mobile

Me and my partner decided to stay in the qbic hotel after seeing photos of the neon lights and strange room layout as it seemed interesting. The room was windowless, we stayed for 3 nights and due to the lack of natural lighting by the end of our stay we were waking up half way through the day thinking it was the middle of the night, not great for the body clock. That aside the room was ok...despite the fact we just had a neon light by the door and not around the bed as advertised.
The cleaning staff need to learn to acknowledge do not disturb signs. Everyday we were woken up by house keeping walking into our room despite the sign, this May have been a blessing though because who knows how long we would have slept for in the windowless cage without their unwanted wake up call.
Now my main issue is with the night and evening staff. They are like robots. We were not acknowledge by them at all, they were either no where to be seen or chatting between each other at the breakfast bar and back room. They were dreadfully unhelpful, I asked one member of staff if he knew of a local coffee shop, he looked at me disgusted and replied with 'I don't know' and retreated into the back room. This happened on several occasions with the staff, I would ask a question and they would answer it. No conversation, no friendliness. The staff speak and acknowledge you as little as possible, it's like they're security guards not hotel staff. The tv in the lobby was showing a fire burning (interesting right), I went to grab a coffee and ended up stood at the coffee machine waiting for the member of staff to be bothered to come and assist me so I could pay. After waiting and been ignored for a good five minutes I decided to do it myself, I had the cup snatched from my hands as I was about to place it under the machine and payment was demanded.

All in all I would not stay at this hotel if you paid me. From the hotel staff I met upon my stay I think they all need different careers, apart from the tall blonde guy, he was lovely and the only member of staff to make us feel welcome

  • Stayed: November 2013
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3  Thank Lornzylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qbic, Manager at Qbic Hotel Amsterdam WTC, responded to this reviewResponded November 29, 2013

Dear Lornzy ,

Thank you very much for taking the time to give us your review,

We are obviously deeply sorry about your experience with us at Qbic. This is not our standard and defenately not the way we, the service managers, should behave towards our guest. I will personally look into the concerns you raised and make sure improvements are made. Indeed Qbic Hotels has a couple of rooms without windows and we like to offer you a new room with a view next time! We sincerely apologize for the inconveniences you’ve encountered.



Thanks you for taking the time to post your review all feedback is important to us and will help us to improve.

With kind regards,

Luisana Kocks

Qbic Team

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694 - 700 of 1,743 reviews

Reviewed November 18, 2013

Courtesy of staff, design room, good location, very good breakfast. You can reach the center by tram within 30 minutes, the tram stop is front of the hotel. The hotel is located into the modern WTC. Amsterdam is cold but it's very beautiful city!

  • Stayed: November 2013
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Thank franckwf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qbic, Manager at Qbic Hotel Amsterdam WTC, responded to this reviewResponded November 26, 2013

Dear Franckwf,

Thank you very much for sharing your experiences! Great compliments for design, breakfast, location and service managers…. WOWW! We're so glad to hear that you have enjoyed your stay in Qbic Hotel. Amsterdam is cold.. Though a great city for culture, shopping, dining and dancing :)! Your review will be much appreciated by future guests! Wewould love to welcome you back again!

The best available rate you'll find on our website. Even for our new Qbic hotel in London!

With kind regards, Luisana Kocks Team Qbic Hotel Amsterdam

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Reviewed November 17, 2013

It has been a while since I last been at Qbic Amsterdam, and it was great to see they have been maintaining the hotel well.

We stayed in one of their new rooms. The mattress was so great, giving us an amazing night sleep. I love the efficient pod concept of Qbic.

We landed at the airport at 18h00 and were at the hotel at 19h00 in our room it is only one stop by train from the airport. The next day we took the tram into the city, which takes only about 15 minutes.

  • Stayed: November 2013, traveled on business
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1  Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qbic, Manager at Qbic Hotel Amsterdam WTC, responded to this reviewResponded November 29, 2013

Dear Patrick,



WOW what a great review! We we're glad you liked the room, location and off course the mattress, After all you are in Qbic to have an amazing sleep so you are well rested to work or enjoy Amsterdam! This wasn't your first stay so we hoop to see you again soon, call us, we will surprise you next time with something new. We will make sure to keep working hard to meet our guest expectations, thank you for your compliments. Your review will be much appreciated by future guests!




When you plan to come over again to Amsterdam let us know!

Thanks again for your time in giving us this feedback

With kind regards,
Anouk Willems Team Qbic Hotel Amsterdam

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Reviewed November 14, 2013

Stayed at this hotel for our break in Amsterdam. The hotel is easily locatable in the WTC. Its in a nice quiet area of Amsterdam with parks and places to eat near by. The tram is literally around the corner and are very regular or you can hire bikes just a few minutes walk away.

The hotel itself is very clean and staff very relaxed and efficient. The rooms are very modern and quirky with their open plan bathroom. Its clear when going on any site to book this hotel that the bathroom has no doors yet people rate poorly because of this.. stupid!

Previously reading reviews I was shocked to hear there were rooms with no windows, so I emailed in advance to request a room with windows.. we got that.. however we hardly opened the blinds as our room was level with the WTC out door seating area and all WTC offices with full glass walls/windows.. not so private! However, this didn't spoil our stay.

The only thing that annoyed me at this hotel was that on the one day we had room service the cleaners left our room door open! Maybe this was an honest error and I hope it doesn't happen to anyone else. Luckily our stuff was untouched. However I'd recommended using the do not disturb sign, they leave you fresh towels on your door and you're only going to mess up your bed again.

Apart from the little error I think this is a lovely place to stay and recommend it

Room Tip: Ask for a high floor, we took the lift to the top floor, great views!
See more room tips
  • Stayed: August 2013, traveled as a couple
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1  Thank Sketirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qbic, Manager at Qbic Hotel Amsterdam WTC, responded to this reviewResponded November 26, 2013

Dear Sarah E ,


Great you emailed us with your questions and reservation, thank you! of course we are really thankful for your review and compliments for us! We were shocked to hear that housekeeping left the door open, this is definitely not our standard! We've had a very serious conversation about this, I promise; this will not happen again in the future. Thanks again for taking the time to post your review all feedback is important to us and will help us to improve.

With kind regards, Sander Gerets Service Manager

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Reviewed November 12, 2013

Excellent service (we were provided with an extra heater) and value for money.
Very comfortable bed and nice room. Secure location right next to Tram and Metro stops.
Friendly staff. We will recommend this hotel to all our friends and stay there again next time we are in Amsterdam.

  • Stayed: November 2013, traveled as a couple
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Thank Kadriog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qbic, Manager at Qbic Hotel Amsterdam WTC, responded to this reviewResponded November 26, 2013

Dear Kadriog

What a great review, thank you very much! We are so proud of our employing staff, great to get these compliments about our service and hospitality!
Your review will be much appreciated by future guests! You are more than welcome to come back any time soon.

With kindregards, Anouk Willems Team Qbic Hotel Amsterdam

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Reviewed November 10, 2013

No windows in room no door to bathroom all open plan and clear glass not realistic and no privacy at all!
No parking and if you do park near by its so expensive
Bed was comfortable and cleanliness was good
Staff ok but not most helpful
More of a stopper than a hotel

  • Stayed: October 2013
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Thank Kirstylouisex2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qbic, Manager at Qbic Hotel Amsterdam WTC, responded to this reviewResponded November 26, 2013

Dear Kirsty,
Thank you for your the time to write this review. Our rooms are designed and all have an opening in the bathroom. In the hallway of the WTC are lavatory's which our guests can use as well. We are working on the systems so you can book a room with or without a view. Please do not hesitate to call us about this.

We are really sorry your stay was a bit disappointing. We hope you come back, so we can show you a better stay! Please call or email us for your next reservation to make sure you have the room with a view. We discovered very cheap parking spot within 500 meters…

We should have been helpful and are really sorry for your experience. Please give us another chance so we can show you!

With kind regards, Luisana Kocks Team Qbic Hotel Amsterdam

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Reviewed November 7, 2013

first i thought it was far from the center,,,, but the location is perfect... easy access with metro-trams-buses and 30 seconds walk from the stations.
It has a really different look from any other hotel i have been in, some people may like it other may hate it. My room had no room for the bathroom, but that was odd and nice at the same time, i think it depends with whom are u sharing the room. It was very clean and everything was new so i liked that as well. I liked that the guys at the reception were not trying to find subjects of discussion every time you passed around the entrance like in other hotels and also that whenever you had a question they were gladly willing to help you. Also i liked the fact that its not an uptight hotel :)

  • Stayed: November 2013, traveled as a couple
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1  Thank IoanPac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qbic, Manager at Qbic Hotel Amsterdam WTC, responded to this reviewResponded November 26, 2013

Dear Loan,

Excellent! Thank you very much for taking the time to give us your feedback! Great compliments for us, the service managers :) and housekeeping, great to read we have super CLEAN rooms.. Proud! We are happy to read that you enjoyed your stay in Amsterdam and Qbic. Your review will be much appreciated by future guests! Glad you liked the room :) and we are willing to help you make a reservation for next time :)

Tip : The best available rate you'll find at our website. Even for our new Qbic hotel in London!

With kind regards, Anouk Willems Team Qbic Hotel Amsterdam

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Additional Information about Qbic Hotel Amsterdam WTC

Address: Mathijs Vermeulenpad 1, 1077 Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#23 Best Value Hotel in Amsterdam
Price Range: $50 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Qbic Hotel Amsterdam WTC 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Qbic Hotels, 'Cheap Chic & No Frills'. If you are a budget conscious traveler and you are looking for fun, sassy and efficient discount hotel accommodation. It is also close to schiphol airport making it an Amsterdam airport hotel as well. ... more   less 
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Also Known As:
Qbic Hotel Amsterdam

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