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“Disappointing” 3 of 5 bubbles
Review of Leonardo Hotel Amsterdam City Center

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Leonardo Hotel Amsterdam City Center
Ranked #177 of 362 Hotels in Amsterdam
Glasgow
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed October 28, 2013

I recently stayed at this hotel, and I was disappointed. I had read the reviews and expected better. I was on my own, but booked to stay in a double room. Yes my room could be described as double in that it had a double bed, but it was tiny and cramped. I do not know how 2 people would find it. I like space to move around just like anybody else. Plus the room was dark. I looked on to another building. As I knew I would not be arriving until 7:30pm, I had emailed early that morning requesting a quiet room,at the back, looking on to the garden. On arrival I found out the message had not been passed on. The room was clean, but badly in need a lick of paint (walls are dirty), and the carpet was stained. The first 2 nights of my stay I had to wait until next doors TV went off before I could go to sleep. Breakfast was the usual basic stuff, with very poor coffee. I only had breakfast once as I found the dining room a depressing,drab place to sit. It needs to be decorated and brightened up.
My last gripe would be the attitude of the reception staff. When I was leaving they had been chatting to each other and merely continued to do so. No goodbye, and certailnly no "I hope you enjoyed your stay, or " have a good journey". They were just plain rude. I did not bother complaining while I was staying so that was not the reason.

Stayed October 2013, traveled solo
Helpful?
5 Thank Elaine018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,512 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (157)
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Bradford, England, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 28, 2013

Good location in Leidseplein, only 2 or 3 mins walk from Vondelpark and 10mins from the bars and restaurants. The decor is a little tired but we found this to be clean and tidy, and good value. The rooms were adequate and the staff friendly. This is the second time we have stayed in this hotel and would probably stay again if visiting Amsterdam in the future.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed October 27, 2013

Hotel situated near LeidsPlein. well located for museums, restaurants, shopping, boat tours etc

Hotel was clean, staff were friendly.

However room 7 is in the basement at the front of the hotel. The windows have bars on them and are at foot level on the street.

The room is incredibly stuffy and hot even though it was 26 October. The windows open a little bit but the noise level from the street increases dramatically.
You have two options: no sleep as too hot and stuffy or no sleep due to the noise of people passing by throughout the night. When you finally get some sleep you will be awakened by the bin lorry (Garbage truck)

The room carpet was stained
The mattress was very soft and moved during the night
The mixer on the shower had a piece missing to the right hand side as you face it which could cut your hand if your not careful (shower temperature and pressure was fine)
Room furniture looked cheap. Not a homely room.

I do not know what other rooms were like but avoid room 7 at all costs. The guy on reception when we checked out at 7.30 am said that room 7 wasn't a nice room as it was too noisy and the air was not good in it but the other basement rooms were fine.
I normally do not complain but I would not stay here again!!!!!!

Room Tip: Do not book basement rooms at this hotel. Especially basement rooms at the front facing the street
See more room tips
  • Stayed October 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Wirral, UK
Level Contributor
126 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 bubbles Reviewed October 25, 2013 via mobile

Good location there is a bus stop not far away and the bus is €4 to schipol airport. Room was spotless and a good size. .Breakfast was good value at €10 per person with plenty to choose from. This was a good value hotel. It has a nice bar area and it is happy hour between 5 and 6. We would stay here again.

Stayed October 2013, traveled with friends
Helpful?
1 Thank sheboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed October 25, 2013

First the good points. The hotel is ideally placed for the museums, galleries and restaurants and the staff are friendly and helpful. Apart from that the reception area, breakfast room and bar are very dated and totally characterless. If they are full and you are offered rooms 1 to 17 just refuse and go elsewhere. They are down in the basement and are dingy, dark and depressing. Some overlook the "garden" which is a piece of waste ground with an old shed. Perhaps the rooms on the upper floors are much better but no self-respecting hotel should offer rooms of this standard under the Best Western banner. Premier Inns would throw up their hands in horror.

Room Tip: Ask for anything other than rooms 1 to 17.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank martiand45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clackamas, Oregon
Level Contributor
100 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed October 22, 2013

This was a budget hotel - - lobby was small & uninviting, hall carpets were dirty, & there were weird stairs (after taking the elevator) to my room.

The room had a weird set up - the bed in the middle of the room, a closet, tv & bathroom. The room smelled like it had been a smoking room at one time.

Location was convenient - walking distance to museums, Anne Frank Huis, canals, restaurants & shopping. Easy to take bus #97 from the airport.

  • Stayed September 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PinkSurvivor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel Amsterdam City Center

Property: Leonardo Hotel Amsterdam City Center
Address: Tesselschadestraat 23, 1054 ET Amsterdam, The Netherlands (Formerly Best Western Leidse Square Hotel)
Location: The Netherlands > North Holland Province > Amsterdam > Vondelpark
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #177 of 362 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Leonardo Hotel Amsterdam City Center 3*
Number of rooms: 102
Official Description (provided by the hotel):
Multistory Hotel housed in 19th-century building within a short walk to Leidseplein, bars, nightclubs & the Municipal Theatre. ... more   less 
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Also Known As:
Ach Leidse Square Amsterdam
Hotel Ach Leidse Square

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