Stayed for two nights in May; having booked in advance with the hotel.
Upgraded on arrival to a larger double room on the lower ground floor which sadly didn't offer a view. That said, with trees outside of the hotel a view could have been "hit or miss" anyhow.
Positives for the hotel are:
Location - 5 mins from the main railway station and tramlines
Housekeeping - rooms very clean and they offer a top up service later in the day for anything that you have run out of (tea, milk etc)
Spa - nice to have and easily accessible. A bit small and the steam room wasn't great but for an old building they have done well with the space.
Wifi - good signal throughout the hotel
Free mini bar - nicely stocked bar. You'd be doing well to polish it off each day!
Noise in the morning from staff shuffling cleaning trollies woke us up both days.
Breakfast - was included in our room rate (or 25 euro pp) but really wasn't up to 5 star standard. Limited choice, all self service and understaffed. Really expected better here. As a minimum they should seat you (often there weren't enough clean tables for guests arriving) and serve tea / coffee.
Bedroom - only 6 coat hangers. Really need to sort that one out!
Bathroom - only two small hooks to hang two towels and two dressing gowns and nowhere for a hand towel. Bit silly but easily fixed.
Staff - after you check in you don't really see reception staff as it's in a separate room and the concierge desk was often unmanned
Overall, an expensive hotel that's not quite living up to the 5 star billing. It's very good but not exceptional and for the price there are other hotels that may be newer / better equipped. If they were to address the above then it'd stay here again but if not then elsewhere it is.
- Official Description (provided by the hotel):
- Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more less
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