We booked the DELUXE room for 1 night. We arrived at 1pm (check in time) to find our room still had not been cleaned. The receptionist that showed us to our room was friendly and polite, he apologised for the mess and the delay and told us that the cleaner should be done by 5pm. We went out for the day and returned at 6.30. The room had still not been cleaned. At this point I started to worry. Because it's only a bed and breakfast the staff leave at 5. This meant there was no one there to try resolve our issue. We came back at 10 to find the room had been 'supposedly cleaned'.
Firstly, the room was falling apart. There was a hole in sink that had been duct-taped and cello-taped back together. The window pane in the bathroom had been cello-taped into the frame. There was a crack in pane in the bedroom that had been masking taped in place. The electricity sockets looked like a hazard, with wires hanging out.
The room looked like a drugs den. It was absolutely filthy. The walls and radiators were scummy and grotty, with stains and splatters. The carpet stunk mouldy and was moist, I couldn't walk around without shoes on. There was a cm of lime scale on the shower head, I couldn't bare to have a shower. There were hairs everywhere, on the headboard, in the carpet, all over the bathroom floor. The shower floor and bathroom floor were covered in grime. The toilet seat was filthy, I had to go out to buy anti-bacterial wipes to clean the toilet myself. It really was absolutely vile.
On the back of our door, were their rules. Please find the rest of the rules in pictures, but the two I found most laughable;
- You have to be out by 11am, or you will be charged €50... per hour!
(Although our room was still not ready to use at 6.30!! If not later. We should of been charging them for the state of our unusable room for 5 hours!)
- To leave the room in the same condition as at the start of the agreement, clean and tidy.
(We could of let a pack of wild hogs spend the night in our room and it couldn't of made it any worse than it already was!)
I didn't expect anything spectacular for the price, but the bare minimum you'd expect for £75 a night is to have a clean room in time for when you get there. I'd payed for breakfast but after seeing the state of their deluxe suite, I couldn't face eating anything made there. They filled us with promises of a modern, clean room with wifi and tea making facilities and what we got was the polar opposite. It was as if, as soon as they had my money, they really couldn't care less. We didn't see the manager, but after reading reviews on here (after we booked. I know we're idiots.. but lesson learned) we thought it was probably for the best not to complain. A mouth full of abuse on top of the state of the place really would have utterly ruined our whole holiday.
Thank goodness we were only there for 1 night. Do not book this place unless you want to ruin your holiday.
- Also Known As:
- Rooms & Co Hotel Amsterdam
- Rooms & Co Bed And Breakfast