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Hotel City Garden Amsterdam
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Reviews (780)
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Reviewed August 31, 2012

Everything perfect, except room service forgot to cleanse the room. We can communicate but ignored us. The next day, we ask explanations and a discount for the service failed. We did not get more than excuses. They offered to leave the hotel later, but it was our last day in Amsterdam, we were leaving for Spain.

  • Stayed: July 2012, traveled with family
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Review collected in partnership with Easytobook.com
Thank ANTONIA P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

This hotel is very good for the price. Obviously you shouldn't expect 4 or 5 star quality when it is clearly marked as 3 stars, and of course the price reflects that. The rooms are small but certainly adequate. We stayed as a couple and the double bed was adequate, we both were able to get a good night's sleep on both nights. There was a working TV and a safe.

There was very little noise from outside as it is on a very quiet street. Some noise from other residents as the walls are probably quite thin, but nothing that caused us any disturbance.

Breakfast was also good, standard continental style, plus scrambled eggs - all of a pretty decent quality. This was particularly appreciated given that restaurants in the area tend to be quite pricey.

They offer a minibus to take people to the airport on the day of departure, but priced at 15 Euros per person this is much more than the short tram and train ride costs. We thought about using it, but the trams are fairly straightforward (at time of writing, number 5 goes from very near the hotel right the way to Amsterdam Centraal Station, about 15/20 mins) as is the train (there was an express train available with Schiphol airport as its first stop, also about 15/20 mins).

I would happily recommend this hotel to anyone seeking a short, reasonably priced 3 star break.

  • Stayed: August 2012, traveled as a couple
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1  Thank Archie74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

Despite their own website and travel agents details this hotel does not have a bar!! Very annoying when its pouring with rain, you're wet through and want to chill out. having a bar was one of our main requirements. Tea & Coffee facilities in the room but tiny cups! Comfortable, basic, and clean, though shower was a bit aged and leaky. Very comfortable big twin beds but pushed together, so not very intimate for a couple, as they moved apart!!!
Breakfast was self service continental, as much as you could eat and good value. Reception staff helpful and arranged airport transport for return. Worth it at 15 euros each, as the taxi charged us 20 euros just from the Central Station, and left us outside wrong hotel. As it was pouring with rain, we got soaked wandering around the roadworks. A bit of a trek into city centre, but short cut through Vondelpark very pleasant.

Room Tip: Request first floor, as only one lift which was out of order
  • Stayed: July 2012, traveled as a couple
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Thank ANNE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

I booked a single room and it was horrendous! There was mould just about every place you looked. The curtains were ripped as were the bedsheets. The smell was horrid due to the place being so filthy!
I immediately asked to be moved, I couldn't possibly live in such conditions. The young man at reception was very understanding when I brought my complain to him..WONDER WHY? Because there were people complaint all day, he was used to it! At least two couples were as frustrated as I was.
I was then sent to a room designed for a party of 6! I was alone and did not want so much space. Plus, the room had one tiny window. I was moved AGAIN to one there 'better' suits. It was cleaner but still below par...especially for a 3 star! I usually go 4/5 and this is the reason why. The best thing is the location...you're surrounded by a park, plenty coffeeshops and high fashion retail shops.

Not worth it guys.

Room Tip: Make sure you see some up to date photos!!!!!!!!!!
  • Stayed: October 2011, traveled solo
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1  Thank TrevorJohnson44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2012

The beds and sheets were clean and comfortable. The receptionists were friendly and accomodating. The housekeepers were very annoying though and rude during check out.
Good stay and near to to tram rides.

  • Stayed: May 2012, traveled as a couple
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1  Thank jaya_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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