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“could be a lot better”

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Movenpick Hotel Amsterdam City Centre
Ranked #50 of 368 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersPlatinum level
london
Level 6 Contributor
128 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“could be a lot better”
Reviewed January 3, 2014

this could be a great hotel, nice bar serving snack food, upmarket restaurant, decent gym, good rooms and a great view over the river.
the hotel is next to the cruise ship departure point and unfortunately at times it has the same feel- the picture attached shows the queues you can expect when the coaches arrive - not what you would expect for a hotel charging 5 star prices
In our room the phone had a flashing red light, which normally indicates a message - this could not be turned off in the four days we were there disturbing our sleep - it was only as we were checked out that we were told that every room had the same problem - why was this not fixed?

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank neilalexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Movenpick Hotel Amsterdam City Centre, responded to this review, January 6, 2014
Dear neilalexander,
Thank you for sharing your feedback with us regarding your stay. We are truly sorry to hear our hotel did not meet up to your expectations. Your comments will be further investigated within our teams to ensure the quality and service you expect and deserve from us.
We have contacted our service provider with regards to the flashing light on your telephone, but unfortunately they were not able to resolve the issue during your stay.

We defenitely hope to ahve a chance to welcome you again in our hotel. Please contact us directly, we are happy to assist you.

Kind regards,
Daniël Kaan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,253 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (966)
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English first
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 3, 2014

We stayed at the Movenpick Hotel during the new year celebrations in Amsterdam. And both the city and the hotel, greeted us with open arms. A very well managed facility (something we have always associated with the Swiss); everything is spic and span, and you get a sense of calm throughout the facility. Even in the noisiest of times, we cold enjoy a wonderful sleep without any essence of the noise outside. The rooms have an amazing view, so the higher the better. There is a direct tram, no 26 from the central station, (the 1stop is the one you need to get off at).

It's a bit far from the city centre, so tram is necessary and the only quibble in an otherwise wonderful experience is their policy of holding a 100 Euro deposit from each guest. This seems very unprofessional coming from such a chain and would have spoiled our complete experience. I would suggest to the management to have a look at this policy. (only reason to give it a 4 ****).

Room Tip: The higher floors facing the Canal would provide an excellent view.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank djpri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
Level 6 Contributor
210 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 2, 2014

Enjoyed our stay at this modern hotel. We were upgraded to an executive suite which was roomy and clean. Had a large bathroom as well. Nice towels. We had a room on an upper floor so we had a nice view of the city with no buildings blocking our views. There was also free Wi-Fi that worked well. Due to our upgrade we had free breakfast in a special lounge as well as afternoon snacks and cocktails. The breakfast was good and there was plenty of good choices. We only came back to the hotel for the afternoon cocktail hour once, but it was tasty as well. Staff was very nice and helpful throughout the hotel. You are about a 20 min walk from the central station but you can catch a tram a 5 min walk across the street from the hotel and get to the station that way. I would stay at this hotel again.

Room Tip: Upper floor to get a view.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acaida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Movenpick Hotel Amsterdam City Centre, responded to this review, January 6, 2014
Dear acaida,
We are pleased to read you enjoyed your stay with us and appreciated the additional benefits which include the upgrade to an Executive Suite.
Thank you for your kind words regarding our nice and friendly staff, this is very motivating.
Compliments have been shared for encouragement already.

We hope to be able to welcome you soon in our hotel.

Kind regards,
Daniël Kaan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 2, 2014

Stayed here for a couple of nights in December. The hotel is definitely targeting the business traveler, and if you're looking for an impersonal approach, you might be satisfied. The rooms have a beautiful view over the IJ and Amsterdam City center.
An annoying feature of my room was a dirty and stained couch, otherwise the room, bed and bathroom were ok.
Breakfast was ok, but not excellent either.
Dinner was ok as well, except for the waiter who became really annoyed when our verdict on the wine was that it tasted like cork. While the second bottle left no room for discussion, the waiter remained cool to outright unfriendly.
The fitness room was too small for the size of the hotel.
I found the quality/price ratio average, and poor if you take the parking cost (€50/day) into account.

Room Tip: Beware of the parking cost!
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter_775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Movenpick Hotel Amsterdam City Centre, responded to this review, January 3, 2014
Dear Peter_ 775,
Thank you for sharing your feedback with us regarding your stay. Thank you for your positive remarks regarding our hotel views. Otherwise we are truly sorry to hear about the unfriendly service you received in our restaurant. Please be assured this is not the service you may expect from us, this has our highest priority. We agree the parking fees in the public garage are high. Unfortunately the garage is not owned by us. Please contact our staff for more economic alternatives. Your service points will be further investigated within our related teams.

Please do not hesitate to contact our staff should you decide to stay with us again.

Kind regards,
Daniël Kaan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 2, 2014

My first trip to amsterdam & was recommended this hotel. Glad I chose it. Located very close to the city centre & short distance from the Central station. My room had a great view of the river & key landmarks. The staff were very courteous.

Overall, good expereince & will stay there again during my next trip.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sajeesh_Nambiar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Movenpick Hotel Amsterdam City Centre, responded to this review, January 3, 2014
Dear Sajeesh_Nambiar,
Thank you very much for taking the time to share your feedback with us.
We are pleased to read your first stay in Amsterdam and in our hotel has been satisfactory and you valued our overall facilities and location.
Should you decide to visit Amsterdam again, we will be happy to assist you.

Kind regards,
Daniël Kaan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 4 Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 1, 2014

What this hotel lacks in location and convenience, it compensates with attentive and responsive service, clean rooms, and complimentary WiFi! Always a deal in my eyes.

The hotel is about 20 minute walk from Dam Square and a 15 minute ride via public transportation. The tram station is about a 5 minute walk across. Since I haven't been to Amsterdam before, I wasn't too familiar with commuting in the area so it took me a couple of days to really figure out the tricks of commuting. Next time, I'll need to borrow the concierge's service more.

Our room was a standard European size. Not too large, but just enough room to place a few items around and not feel congested. It was very clean and the decor was modern. Our room faced the water so the view was very pleasant.

Checking in and out of the hotel was efficient. The front desk was always very attentive, efficient, and responsive to any needs or questions I had. They were really friendly and professional during my entire stay.

It was definitely a pleasant stay and I got it at a good value at the time. Would definitely consider it again, but I may also look into some more centralized locations.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank halo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Movenpick Hotel Amsterdam City Centre, responded to this review, January 2, 2014
Dear chgroulus,
Thank you for sharing your positive review with us. It is very motivating to hear your stay has been (more than!) enjoyable and you appreciated our quiet location with great views. Congratulations again on your birthday. Your kind compliments regarding our friendly, helpful and kind staff has been shared within our teams already.

Please stay with us next time you visit Amsterdam.

Kind regards,
Daniël Kaan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 1, 2014

I booked a three night stay here as a Christmas present for my husband. We stayed here from the 27th to the 30th december. Our stay was great, we upgraded to an executive room on the top floor which had great views and included free breakfast and snacks and drinks in the lobby between 5-7 each evening. The room itself was comfortable and very clean with housekeeping doing a fantastic job. Staff in general couldn't be more polite and helpful. Our room originally had two single duvets on, we asked if it was possible to have a larger one and when returning to our room an hour later it had been changed.
For us location was perfect as we were one tram stop from central station which we were then able to get on a connecting tram to wherever we wanted to visit that day.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank munt4885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Movenpick Hotel Amsterdam City Centre, responded to this review, January 2, 2014
Dear munt4885,
We are happy to read your stay over Christmas has been enjoyable. Thank you for sharing your experience with us and our (future) travellers. A late congratulations again on your husband's birthday! It is good to learn you valued our overall facilities.
Anytime you decide to visit Amsterdam again, we hope to welcome you back.

Kind regards,
Daniël Kaan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Hotel Amsterdam City Centre

Property: Movenpick Hotel Amsterdam City Centre
Address: Piet Heinkade 11, 1019 BR Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Eastern Docklands (Oostelijk Havengebied)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Amsterdam
#21 Business Hotel in Amsterdam
#35 Romantic Hotel in Amsterdam
#36 Luxury Hotel in Amsterdam
#40 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Movenpick Hotel Amsterdam City Centre 4*
Number of rooms: 408
Official Description (provided by the hotel):
Welcome to the Mövenpick Hotel Amsterdam City Centre. With a prime location in the city of Amsterdam, this elegant hotel is the ideal venue for your executive travel, meeting and conferences or private ventures in matters of art and culture. ... more   less 
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Also Known As:
Moevenpick Hotel Amsterdam City Amsterdam
Movenpick Hotel Amsterdam

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