We have booked a superior room in this hotel, but on our arrival we were offered a horrible, dirty and extremely shabby room with a twin bed, even though we have asked for one big have bed when booking. I have never seen such an ugly room before, especially having in mind that this is a 4 stars hotel. In fact, we have chosen this hotel, even if it was quite distant from the city center for this reason.
When we complained at the reception, they have offered another room as a favor for us. But we have actually booked a superior room!!!
The second room was more similar to the room we saw when booking (the receptionist said they often show only the pictures of their best rooms!!!! Can you imagine that?), it was quite stylish, very big, but also a bit shabby and the carpet was dirty. Moreover, a sink was in the room and a toilet was an opened glass cube, so you could hear and smell everything. It was really embarrassing! Furthermore, after a few showers the carpet got completely wet, so we could not walk bear foot in our room! In addition, despite the fact that we stayed there for 3 nights, the room has never been cleaned, they only changed the towels every day.
It was a very very unpleasant experience and, of course, we will never stay at Park Plaza again.
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- Also Known As:
- Park Plaza Vondelpark, Amsterdam Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza
- Park Plaza Vondel Amsterdam
- Vondel Park Plaza Amsterdam