My serious concerns here:
1. Room booked 'Superior double room' -room offered below superior double room ( exclusion on mini bar, 24 hour shuttle service to Airport costing 35 Euros)
2. Billing process: I am asked for my credit card on 9 November 2013 to bill my dinner worth 6.5 Euro, the bill is made for 75 Euro's. The explanation given here is it is a policy to take advance and the adjustments should be made on my credit card two days post my check out.
Please note this is when I have already paid my complete room boolkings over expedia.
It is an apology to have a brand such as the Park group be manned by a team who is violating the very basics of hospitality.
I ask the management of the hotel to look into this immedaitely and ensure my dues are back in my account within the next 24 hours.
The consumer court is always the last option.
New Delhi, India
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- Also Known As:
- Park Plaza Vondelpark, Amsterdam Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza
- Park Plaza Vondel Amsterdam
- Vondel Park Plaza Amsterdam