In the hotel's webpage it was stated that I can cancel my reservation without any charge 1 week in advance. I cancelled my reservation 1 week in advance but I was charged with the first night (Same amount that is charged to a no show-up customer). When I contacted the hotel to ask the issue I was told that I passed the time. The hotel owner did not want to refund my payment. Not to pay a fee for a service which I have not received I told him that I do not want to cancel my reservation anymore and wanted to stay instead. The hotel owner said me he is full and cannot provide me a free room to stay. He did not have any business loss and just charged me for a service that he did not provide. I was completely dissatisfied with his attitude.
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- Also Known As:
- De Westertoren Hotel