This is our experience with the hotel:
We changed our schedule to arrive one day later than it had been booked.
The hotel changed the reservation without penalty (with more than 24hrs warning.)
We had to change rooms twice because of the poor quality of the rooms.
When we arrived at 9 am with check-in time being 2pm, it took some effort to be allowed to leave our luggage until check-in time.
The desk clerk flatly advised us to come back not earlier than 2pm.
Our documents folder, which we left for 5 minutes on the front desk barrier, with copies of our passports and itineraries, was found by us in the hands of strangers in the lobby. The strangers were eagerly reading our papers.
The twin room which was assigned to us first, number 405, has little in common with pictures provided on the hotel's Web site: it was small, claustrophobic, with a window, which could not be closed in principle. There was only one bed stand, placed in such a manner, that its drawer could not be opened due to smallness of the room.
Next morning we asked for a different room. Our request was granted with the room 107, which was of a decent size.
However, its storm window was broken, so that it could not be open reliably. Immediately beneath the window there was the roof of the breakfast area. The roof was covered with garbage.
The window did not have a mosquito screen, so when the window was opened (precariously), the room was filled with mosquitos (which were flying inside the hallway as well.)
Our sleep was disturbed not only by mosquitoes, but also by a loud TV in the adjacent room, used, obviously, by the night staff. It took tapping on the wall to make them make TV less loud.
Next morning we requested yet a different room, and get the room 307 of the same size as the room 107. While waiting at the front desk, we heard departing guests expressing their dissatisfaction with their rooms.
The 307's window (storm type) could be opened more reliably, but it did not have a mosquitoe screen - again, so the mosquitoes remained a problem, though less prominent than before.
(The hotel does not have A/C, so to open the window is necessary.)
The cleaning crew did not bother to dust off the surfaces, and the windowsill was dirty.
The bathroom was new and clean, with ventilation working permanently.
However, in order to get into the bath tub to get a shower, one has to step over tub wall which is about 25 inch high (64 cm). This might be quite difficult for some people, especially in the bathroom, where a fall might be quite traumatic.
The cleaning staff was sometimes very loud, even with "Do not disturb sign" displayed outside the room.
I am attaching pictures of room 405 and of waht was outside the window of the room 107.
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- Also Known As:
- Amsterdam Seasons Hotel
- Seasons Hotel Amsterdam
- Hotel Seasons Amsterdam