If the room had been refundable I would have walked out the moment I checked-in. They were training a new staff at check-in and it took him almost 20 minutes to get everything in order. I had asked for a double bed but on entering my room we found two single beds pushed together with a large crack down the middle. I asked for a new room with a proper double-bed. They changed the room (and even though I asked for bellboy service I was told he wasn't available). The new room was disgusting. The carpets where stained and dirty and the double-bed was more like a single and half. The soap dispenser was broken and kept falling apart. The airconditioning / heating didn't work properly so we were either too cold or too hot. During our two days the wifi hardly worked and was so slow as to be useless.
On the first day 3 different staff members came in to check the mini-bar, why I have no idea. On the day of departure 6 different staff knocked on the door asking about departure and if they could do maintenance on the TV.
They charged 5 star prices for two star (if that) service.This hotel is a sham and I've never been so thankful to leave a place.
- Official Description (provided by the hotel):
- Are you ready for Amsterdam? At Hampshire Hotel - Rembrandt Square on the famous Rembrandtplein, everything Amsterdam has to offer is on your doorstep. The ideal starting point for a day visiting museums (Rijksmuseum, Van Gogh Museum and the Hermitage), wandering over Waterlooplein, cycling through the seventeenth century city centre, sailing through the canals, sitting at one of the pavement cafes on Rembrandtplein and visiting trendy local bars and clubs. ... more less
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- Also Known As:
- Eden Rembrandt Square Amsterdam
- Hotel Eden Rembrandt Square
- Eden Rembrandt Hotel Amsterdam
- Eden Rembrandt Square Hotel Amsterdam