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“Avoid at all cost!”

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Hampshire Hotel - Rembrandt Square Amsterdam
Ranked #170 of 364 Hotels in Amsterdam
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Avoid at all cost!”
Reviewed November 15, 2012

If the room had been refundable I would have walked out the moment I checked-in. They were training a new staff at check-in and it took him almost 20 minutes to get everything in order. I had asked for a double bed but on entering my room we found two single beds pushed together with a large crack down the middle. I asked for a new room with a proper double-bed. They changed the room (and even though I asked for bellboy service I was told he wasn't available). The new room was disgusting. The carpets where stained and dirty and the double-bed was more like a single and half. The soap dispenser was broken and kept falling apart. The airconditioning / heating didn't work properly so we were either too cold or too hot. During our two days the wifi hardly worked and was so slow as to be useless.
On the first day 3 different staff members came in to check the mini-bar, why I have no idea. On the day of departure 6 different staff knocked on the door asking about departure and if they could do maintenance on the TV.
They charged 5 star prices for two star (if that) service.This hotel is a sham and I've never been so thankful to leave a place.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank BeccaRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Level Contributor
194 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 8, 2012

The hotel is centra placed in a nice neighbourhood, walking distance from several stores. As a regular traveller I wouldn't come here again though, mainly because of NO WIFI and very expensive wired internet in room!! ... come on, we aren't in1990's ... Another thing is the rooms are quit small but ok if you are only one person in a double room.

I did though find out that there was a Starbucks just around the corner so I did get a good cup of coffee some nice cheap breakfast.

  • Stayed November 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Jesper G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 8, 2012 via mobile

The only bits cleaned of the room appeared to be the places only the maid could reach. We asked for a double room and were given twin beds. Easily enough changed, or so we thought. A thin sheet was placed over the beds and was quite unsuitable. Breakfast REALLY bad and a tad overpriced- would definitely recommend going elsewhere, right on the hotel doorstep. Dirty rooms and poor wifi connections. Overall surly looking staff, no care really taken and we would definitely not come back to this excuse for a hotel.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cbjw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Amsterdam hotels

Dublin
1 review
Reviewed November 8, 2012

My boyfriend and I recently stayed in this hotel. (November 2012).

The hotel was really nice, for the price we got it at we were very happy with it. Rooms are very clean and tidy, did not have much dealing with staff to comment on them. There is a computer in reception with free internet and printing, which is handy for printing boarding cards when heading home.
The bar attached to the hotel is extremely expensive, and I would not recommend it.

My only down fall wit this hotel is they hold money on your credit card in case of any problems with the room. Upon returning home from my holiday I went to the bank machine, there was €100 extra missing from my account, when I rang the bank they informed me it was the hotel. I rang the hotel and they told me that there was a 15 day hold on the money until they see that everything is okay with room (No smoking, or mini bar charges).

I think that's a very steep amount to hold and for that length of time, surely the cleaners would be coming straight into room and could see then that there was nothing wrong with it.??

I have been in amsterdam twice, I would really recommend the Heineken Experience. It was great value for money and well work it.

Also, beer is quite expensive, we found a lovely bar in the Red Light District called Tribe. The staff where so lovely and friendly, and could not do enough for you. Beer's where only 3.99 (best price I found, over two visits to amsterdam) shot's are €3. Plus you can smoke in the bar.

  • Stayed November 2012, traveled as a couple
    • Value
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    • Service
Helpful?
Thank Kerri Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed November 7, 2012

This hotel is situated in an excellent location, well within walking distance of key Amsterdam attractions. The hotel has two entrances, one facing the Amstel river, and the other Rembrandtplein, which is lined with stores and some good restaurants.

The lobby and rooms are decorated in a modern, somewhat minimalist style. Our room was well equipped, although it lacked a guide book listing the hotel's amenities. I don't know if the lack of guide book was an oversight or part of the hotel's minimalism. Most of the printed information that was included in the room had translations in several languages, including English, but instructions for using the safe were in Dutch only.

The bed was one of the most comfortable I've ever slept on. The mattress seemed reasonably firm, but was topped with a thick layer of downy material that made me feel like I was sleeping on a cloud.

Other reviewers have mentioned the translucent glass in the bathrooms. The bathrooms offer very little privacy. Sitting on the bed, one can easily see the feet of a person sitting on the toilet, and everything that happens in the bathroom is embarrassingly obvious. All of this seems to be a deliberate design decision: the glass wall at the back of the shower, facing the room, is certainly intentional. I'm puzzled about the intention. If the design was trying to say that privacy is an illusion, or unnecessary, then why is some of the glass frosted? If the design was attempting to provide privacy, why is some of the glass clear? I'm not sure who the hybrid frosted/clear glass is meant to appeal to -- insecure exhibitionists? Either way, I think the design fails. Of course, none if this is an issue if you're travelling alone, and the hotel does seem to cater to business travellers.

To make the room's lights come on, it is necessary to insert your room key into a slot near the door. I understand this is common in European hotels, and I think it's a good idea, since it prevents guests from leaving lights burning when the room is unoccupied. A large switch under they key slot near the door reactivates whatever lights were on last time; the switch can also be used to turn off all the lights in the room. When I got up to use the bathroom at night, I accidentally pressed the large main switch, which filled the room with light and woke my wife. As it happens, turning on just the bathroom light also pretty much fills the room with light because of the glass wall. However, another switch on the same panel activates subdued, indirect light in the bathroom, which is a good compromise. The trick is to find that switch while groping around in the dark.

Service at the hotel was disappointing at times. We had a bottle of wine and needed a corkscrew to open it. In other hotels I've simply called reception or guest services and a corkscrew has been brought up to the room. Without a guide book in the room, I wasn't sure who to call, so I went downstairs to reception. I asked to borrow a corkscrew, and the clerk told me (a little curtly) that she didn't have one. She advised me to ask at the hotel's restaurant. This, I thought, was a missed opportunity to impress me with customer service: a much better response would have been, "Sorry for the inconvenience; I'll have a corkscrew sent to your room right away." Instead, I went to the restaurant and was told flat out that they wouldn't loan me a corkscrew, but they would open the bottle for me if I brought it. So I had to go back to the room to retrieve the bottle, then back down to the restaurant, then back to the room. Not a big deal, but hardly the kind of service that makes a customer want to return or recommend the hotel to others.

Further on the topic of customer service, the wakeup call we had requested for 6:15 AM on the day we checked out wasn't made until 6:40 AM, five minutes before our transfer to the airport was scheduled to arrive.

Our room was not as clean as we would have liked. The carpet had many nasty-looking stains, and there was a wine-colored splatter on the wall under the window.

Extra towels were kept in a closet outside the bathroom, meaning it was necessary to go out of the bathroom into the room (and onto the nasty carpet in wet, bare feet) if another towel was needed after a shower. This was odd, since there were places to store towels within the bathroom.

Amsterdam is a noisy place, especially at night, so if you don't want to be disturbed by street noise, choose your room carefully. Our room, 258, faced onto a kind of interior courtyard. Although there wasn't much of a view, we were mostly protected from the racket made by those enjoying the high life on the streets. We met other people staying at the hotel, with a room facing the street, who told us they were virtually unable to sleep. My recommendation is to ask for a room facing this courtyard.

Breakfast was included on our stay (I believe this is optional). The buffet offered plenty of choice and the quality was good.

I think the hotel is intended mainly for business travellers, particularly those travelling alone so the bathroom's half-hearted privacy isn't an issue. Amsterdam is a charming city (most of it, anyway), but the hotel's antiseptic modernism seems out of place.

Room Tip: Rooms facing the interior courtyard avoid street noise.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank philFromOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
Reviewed November 5, 2012

Time for new carpets !! We had to change room twice before getting one with a decent (far from ok) carpet. In the first room we thought there had been a blood fight ! In the third one the coca cola was still on the walls, the soap holders were not cleaned, only two towels were prepared.

In the morning at breakfast it was a "fight or your rights". They pickup the room number and let you fight for a table ! Not organised at all and with 8p you can imagine....

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Regis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
2 reviews
Reviewed October 29, 2012

The Hampshire Hotel is located in the very center of Amsterdam, near the crowded Rembrandt Square, which is famous for rich nightlife. It can be bothering in the night, when laud noises wake you up, but generally it's not so bad. The rooms are quite small, and not perfectly clean, but the breakfast buffet reward's it - it's rich and delicious - absolutely perfect.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blobis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampshire Hotel - Rembrandt Square Amsterdam

Property: Hampshire Hotel - Rembrandt Square Amsterdam
Address: Amstelstraat 17, 1017 DA Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Canal Ring (Grachtengordel)
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#91 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hampshire Hotel - Rembrandt Square Amsterdam 4*
Number of rooms: 166
Official Description (provided by the hotel):
Are you ready for Amsterdam? At Hampshire Hotel - Rembrandt Square on the famous Rembrandtplein, everything Amsterdam has to offer is on your doorstep. The ideal starting point for a day visiting museums (Rijksmuseum, Van Gogh Museum and the Hermitage), wandering over Waterlooplein, cycling through the seventeenth century city centre, sailing through the canals, sitting at one of the pavement cafes on Rembrandtplein and visiting trendy local bars and clubs. ... more   less 
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Also Known As:
Eden Rembrandt Square Amsterdam
Hotel Eden Rembrandt Square
Eden Rembrandt Hotel Amsterdam
Eden Rembrandt Square Hotel Amsterdam

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