I booked accomodation through their website, entered my card details, etc. Then someone left a garbled message on my phone with the phrase 'you put money on credit card' used many times.
I emailed the hostel twice to ask if there was a problem with my booking and received no reply. I called them and the guy that answered said he couldn't find my reservation. I asked if I could re-book over the phone and he said that it was best to use the website. Clearly not.
I booked elsewhere and thought no more about it until I returned from my trip to find that they'd billed me for not showing up. Unbelievable.
I called, I emailed, I posted a letter of complaint. Three months later and I still have no response and no refund.
Amsterdam is full of lovely places to stay, but this sure wasn't one of them.
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- Also Known As:
- Annemarie Hotel Amsterdam