Our initial thoughts on the hotel were friendly staff, fairly good facilities, and clean enough rooms. Then it all went down hill.
We were told that the microwave and kettle usage was fine at any time, but the staff had to operate them for us from behind the bar, however, when it came to asking for some hot water the woman behind the desk was extremely rude and had a very reluctant attitude towards helping us which we found very off putting. If you are really too busy to be polite when being asked to use facilities that are told to be provided at all times, then there should either be an area where people can do it themselves, or don't offer the facilities. All other staff members were especially helpful and we were impressed with their level of service.
On our final night in the city there was an incident with a man being sick all of the floor, which led to us being kept up all night, when eventually the police were called (which was a slight over reaction and resolved nothing as the man continued to lock himself in the bathroom in a four hour 'shower' whilst being violently sick and flooding the bathroom.) The guy in reception was lovely and helpful when this happened, we were very glad the awful woman was not there.
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- Also Known As:
- Travel Hotel Amsterdam