I made a booking for 2 persons a month before my arrival. The booking was accepted, I received a booking confirmation and an amount was debited from my credic card for the reservation.
Driving to the hostel, at 7 PM in the evening I got a call from the hostel my credit card was refused and they cancelled my reservation, there was no more place in the hostel. Instead of that the hostel advised another hostel, 5km more outside the center and more expensive.
It's clear to me that they overbooked or made another mistake (a small fee was already debited from my credit card for the reservation). Instead of admitting this mistake and making up for it they completely failed me and my friend.
I advise everyone to not book at this hostel, you might get ditched and not have any place to stay when you arrive in Amsterdam.
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- Also Known As:
- Granada Hotel Amsterdam