Went all the way to the topfloor to buy a matching 450 euro Mont Blanc fountainpen. First member of staff suggested i walk with her to find the person for the section where i was waiting for service. Upon my hesitation to follow she went herself to get someone. The next employee told me he knew nothing about the pens so he suggested his collegue who knew everything about it. Ok i waited. The older lady who arrived could hardly answer the questions i had about the pen selected. I the told the staff i wanted the 450 euro pen but one fresh from the box and not from the display. This was not possible as there was only one pen. I indicated that it might be better for me to go to another store. They agreed and not even took the trouble to suggest they order me a new pen from Mont Blanc. For first time on 20 years I shop here I strongly doubt i will ever go back if i can avoid it.
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