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“bad staff bad service” 1 of 5 stars
Review of The Student Hotel Amsterdam West

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The Student Hotel Amsterdam West
Ranked #24 of 219 Specialty Lodging in Amsterdam
Albania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“bad staff bad service”
1 of 5 stars Reviewed October 16, 2013

I and my friend were in the student hostel 5 days sorry I do not know why wanted to take charge when it was ok, as was explained and gave us a double room when we had paid two single rooms girls pretended they did not understand and spoke English very quickly with Dutch accent. rooms not cleaned at our insistence cleaned only once in our five days asked for ,taxi and almost an hour waiting for the taxi as it seems girls waiting for his boyfriend is time taxi,It horror I wos tree times at Amsterdam but this time was a very bad experience this hotel .With this price find other hotels in the charming town of tulips

  • Stayed September 2013, traveled solo
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank artan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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824 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Oxford, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed October 14, 2013

Stayed one night

Pros: Comfy bed, clean room, easy check in, kitchen in room! Wifi. Nice cafe downstairs
Not fancy - but great value.

Cons: promised (in marketing, website, etc) bike was not available, extra taxes to pay on check in, no cups or basics to make hot drink in room. Also - quite a way out of town.

Overall, great if you are a student looking to spend term time in Amsterdam - but they need to work on the weekenders and holiday makers like us.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank ZeeksOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 12, 2013

if you plan to organize stuff in the room there is no closet,no place to put anything except on the table and couple of drawers. in the shower only a sink and a toilet, except that the room is pretty good and the bed comfy. one problem that there were no trash can in our room, and when we asked the reception they gave us plastic bag and never gave a trash can eventually. also one small problem that they told me by phone that there is a kitchen that we will be able to use but at the reception the girls said its only for students that live there and not for tourists. besides that the location is pretty good the hotel is clean and lobby very beautiful. besides lack of kitchen pretty good value for the money.

Room Tip: choose room on upper floors cause the down floorse face to bus station.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank artium123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carter J, Manager at The Student Hotel Amsterdam West, responded to this review, August 25, 2014
Dear Artium B,

Thanks a lot for sharing your feedback on Tripadvisor. Though it has been some time since you wrote your review, I think it is still important for us to answer you. You took the time to write this review, we should take the time to answer it! I am glad you found The Student Hotel to be a hotel with good value, a handy location and beautiful common areas. We put a lot of effort into trying to provide good service for an affordable rate, and it’s always nice to see our guests enjoying their time with us.

Regarding a couple of points you mentioned about your room, a lot of improvements have been made since your visit. We have now made clear in all our communications that the shared kitchens are reserved for long-term residents of The Student Hotel. However, our onsite restaurant/bar provides various dishes at affordable prices, and is a good option for guests on budget!

Thanks again for your feedback. We would be very happy to welcome you back for another stay one day.
All the best,

Carter Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kortrijk
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 10, 2013

Totally new,good design,not only for young people.
Rooms are quiet with all basic comfort,
Airco system works all night through.
Restaurant and breakfast,at good prices.Only way to pay is by card.
Young atmosphere,but no problem for older people like me.
Safe parking possibilities;
Tram and metro in front of the Hotel,15 min.to the center,

  • Stayed September 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank surfer36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 8, 2013

I recently stayed at the student hotel in Amsterdam, on business. The rooms are basic, but clean, the bar is good, the staff friendly and efficient. There is a fantastic common area, with great facilities. Well worth a visit!

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LondonDiner5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Student Hotel Amsterdam West

Property: The Student Hotel Amsterdam West
Address: Jan van Galenstraat 335, 1061 AZ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #24 of 219 Specialty Lodging in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Student Hotel Amsterdam West 3*
Number of rooms: 709
Official Description (provided by the hotel):
Only a 20-minute cab ride from Schipol, The Student Hotel Amsterdam West makes a great base to explore the city of Amsterdam. We're a quick 15-minute tram or metro ride into the city center. If you want to stay within walking distance, you can enjoy a picnic and a dip at Sloterplas or dance the night away at trendy new hotspot, DeSchool. ... more   less 
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