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“Great for a short stay, some attention to detail required” 4 of 5 stars
Review of Room Mate Aitana

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Room Mate Aitana
Ranked #23 of 364 Hotels in Amsterdam
Certificate of Excellence
Sydney, Australia
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great for a short stay, some attention to detail required”
4 of 5 stars Reviewed May 3, 2014 via mobile

We stayed six nights at the Room Mate Aitana and overall it was a very good experience. The hotel is 8 months old, so everything is new and fresh. The design is contemporary, rooms are spacious, clean and comfortable. Ours was on the 7th floor, large, quiet, well appointed, with nice views to the canal and Jordaan. The tea/coffee facilities in the room were average, at best.

Hotel location is great for a short stay, but after six days of sightseeing on foot, the hike to the hotel got a bit too much. The hotel is about 12 minutes away from the Central Station which is also Amsterdam's transport hub. There is no public transport closer to the hotel. There are also no restaurants or shops in the immediate vicinity - the walk into the city is also about 12 minutes away. There are a couple of shortcuts: to get to the hotel from Central Station, exit from the side of the marina - you'll see a Subway restaurant in front and to the left; take a left turn and follow the path along the canal, cross the bridge and continue till you reach a waive-like brudge on the left - cross the bridge and walk to the white square building (Palace of Justice), then turn left, walk another 50-60 m and you are at the entrance of the hotel. To get to the city, do the same - walk to the Palace of Justice, cross the bridge and you will see across the road a tunnel. Cross the street, walk under the tunnel, cross the bridge and you will find yourself surrounded by eateries and shops. There is a decent supermarket to the left of the bridge and the cheese shop on the left corner offers excellent sandwiches and traditional sweets (try the apple strudel).

You can have breakfast (€17.5 pp) or dine at the hotel, but I think there are many better options - there is no shortage of good food at decent prices around the city.

Staff at the hotel were quite helpful. Check-in can be slow. At check in I noted that the room rate I booked online differed very significantly from the one the hotel was going to charge us. The receptionist made some phone calls and the matter was rectified.

Little things make a difference: shampoo was not replaced for three days (thankfully, we carry our own toiletries). It was a bit of a mystery what and when gets replaced - including the towels. I am sure if we asked the hotel would've assisted, but these are things that should be routinely provided in a 4 star establishment.

Overall, this is a very nice hotel for a short stay. Hopefully the few service issues will be ironed out.

Stayed April 2014, traveled as a couple
Helpful?
3 Thank Saltywords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (363)
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Wien, Österreich
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 2, 2014

I was here on business and the Hotel was recommended by the organizers
booking was via special form from the organizers was 109 for the room + 20 for breakfast
after the arrival i was asked if i wanted a room with a view for 15€ extra (i declined) and 5€ extra tax were charged to my account and they charged me 200 euro in deposit ????? (never had to do that before)
The room was big clean and very nice but not as nice as in the pictures and the only thing you could see through the giant windows was the buildings next door and there was no view protection curtain only 2 layers of very dark and very very dark room
the bathroom was decent but lacked a sealing under the shower so the whole room was flooded after the shower (same with all other rooms of colleagues)
one evening we had dinner at the hotel (was paid for by company) the dinner was very nice but service was not up to the task (bread arrived after everyone was finished, food got mixed up ...)

breakfast was ok but nothing out of the ordinary

the hotel is close to the train station but it is still quite a walk to get there

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank markussa20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
163 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed May 1, 2014 via mobile

Booked this hotel through Expedia for a city break, and to say it exceeded all expectations is an understatement!
Staff are friendly, knowledgeable and helpful re local area.
The hotel itself is swanky! Really modern throughout and a total contrast to many others in Amsterdam. We ate in the restaurant one evening and afterwards we were sorry we hadn't done so sooner - its incredible! Ask for a table overlooking the kitchen if you'd like to see chefs in action and meals being plated up.
One suggestion is re balcony area in bedroom. There's what I can only describe as a faux balcony, between the bedroom windows and the fully glassed over building exterior. It would have been nice to sit out when weather was lovely, or even fully open the window/door from bedroom. Maybe its a safety restriction though.
All in all a terrific stay.
Next time I'm in Amsterdam there's only one hotel I'll be looking at booking!

Stayed April 2014, traveled with friends
Helpful?
2 Thank Angeld62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wistow, United Kingdom
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 28, 2014

Newly opened last year the Hotel Aitana offers very comfortable accommodation in a great waterside location, convenient for the sights of Amsterdam. We stayed 4 nights in a spacious Queen Room - extremely comfortable and well- serviced. The front staff were very helpful and welcoming. Some reservations over the Restaurant (see separate review) but the hotel itself is deserving its 5 stars.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philly
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed April 28, 2014

Fresh, clean, modern, well-designed, sexy! The Room Mate Aitana was a great choice for our four-day jaunt in Amsterdam. I was in a rock star grade room/suite, #1226. It had an amazing view! The hotel is a short walk to the Centraal Station and downtown. Having spent lots of time downtown, I'd much rather shack-up at the Aitana! The restaurant was unexpectedly awesome, try the chef's pick with the wine service, it'll put a smile on your face!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank UncadooPhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 27, 2014

There were 12 of us celebrating my 40th birthday, we arrived in Amsterdam at 9:30am. The hotel allowed us all to check in very early. The staff here could not have been friendlier. After enjoying an excellent day and night in Amsterdam's busy center we returned to the hotel to discover a truly excellent atmosphere in the hotels bar. Not only did they play the latest club music, they also stayed open late and welcomed our party to carry on into the early hours of the morning, truly amazing staff.
The hotel accommodation is unique, we had a suite and this was delightful, the views were amazing. All of our friends had booked standard rooms, they were also of a very high standard. The hotel was clean and very modern. I cannot recommend this hotel highly enough. The location is great (remember to leave via the back, and across the bridge) Our trip to Amsterdam was made extra special by the fact we stayed here. This was my 7th trip to Amsterdam and this has, by far, been my favorite hotel. I will be staying here again :)

Room Tip: In my opinion all the rooms are good :)
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank tracy p p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
98 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed April 27, 2014

This is a property that follows the moto "jung and fresh", the ideal of the hotel brand room mate which represents good service from jung staff in a relaxed trendy ambience. In terms of what people shoud consider when going to Amsterdam: 1) Location: very good in a new part of the city 10 minutes walk from the main train station, and 5 minutes walk to jordaan neighborhood, one of the most nice areas in the city with lots of restaurants to choose. And what's best is that is not around the dam square where is really loudy and crowdy day and night. 2) Rooms: very hip with all you need from a 4 stars hotel, good dimensions and comfy beds. 3) Staff: jung and eager to welcome you and help you. 4) Breakfast: if you get a good price for the stay plus breakfast, is a good choice that you shouldn't doubt, otherwise don't pay for the breakfast at the hotel.
I definitely recommend this hotel when visiting Amsterdam!

Room Tip: Rooms in upper levels with city view are the best!
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  • Stayed March 2014, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Darnok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Room Mate Aitana

Property: Room Mate Aitana
Address: IJDok 6, 1013 MM Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #23 of 364 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Room Mate Aitana 4*
Number of rooms: 284
Official Description (provided by the hotel):
Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 37'' flat TV in all rooms, 7 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats. ... more   less 
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