We stayed six nights at the Room Mate Aitana and overall it was a very good experience. The hotel is 8 months old, so everything is new and fresh. The design is contemporary, rooms are spacious, clean and comfortable. Ours was on the 7th floor, large, quiet, well appointed, with nice views to the canal and Jordaan. The tea/coffee facilities in the room were average, at best.
Hotel location is great for a short stay, but after six days of sightseeing on foot, the hike to the hotel got a bit too much. The hotel is about 12 minutes away from the Central Station which is also Amsterdam's transport hub. There is no public transport closer to the hotel. There are also no restaurants or shops in the immediate vicinity - the walk into the city is also about 12 minutes away. There are a couple of shortcuts: to get to the hotel from Central Station, exit from the side of the marina - you'll see a Subway restaurant in front and to the left; take a left turn and follow the path along the canal, cross the bridge and continue till you reach a waive-like brudge on the left - cross the bridge and walk to the white square building (Palace of Justice), then turn left, walk another 50-60 m and you are at the entrance of the hotel. To get to the city, do the same - walk to the Palace of Justice, cross the bridge and you will see across the road a tunnel. Cross the street, walk under the tunnel, cross the bridge and you will find yourself surrounded by eateries and shops. There is a decent supermarket to the left of the bridge and the cheese shop on the left corner offers excellent sandwiches and traditional sweets (try the apple strudel).
You can have breakfast (€17.5 pp) or dine at the hotel, but I think there are many better options - there is no shortage of good food at decent prices around the city.
Staff at the hotel were quite helpful. Check-in can be slow. At check in I noted that the room rate I booked online differed very significantly from the one the hotel was going to charge us. The receptionist made some phone calls and the matter was rectified.
Little things make a difference: shampoo was not replaced for three days (thankfully, we carry our own toiletries). It was a bit of a mystery what and when gets replaced - including the towels. I am sure if we asked the hotel would've assisted, but these are things that should be routinely provided in a 4 star establishment.
Overall, this is a very nice hotel for a short stay. Hopefully the few service issues will be ironed out.
- Official Description (provided by the hotel):
- Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 37'' flat TV in all rooms, 7 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats. ... more less
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