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“Unresponsible & unprofessional owner”

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Waterloo Apartments
Ranked #178 of 229 Specialty Lodging in Amsterdam
Thessaloniki, Greece
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Unresponsible & unprofessional owner”
Reviewed May 16, 2013

I reserved one of these apartments for my vacations via booking .com
Booking com confirmed my reservation , the next day i try to contact via e-mail and telephone with the owner but he doesn't answer me
When booking . com FINALLY succeed to contact with the owner Mr. Robert to confirm our reservation before my arrival in Amsterdam , he said everything are ok and we are waiting you .
When we arrived to the apartment the owner wasn't there and he never pick up the phone .
I called in booking. com to learn what happen because they are partners and also they couldn't contact with the owner.
As result we haven't apartment to stay and our discomfort was long for to find another apartment .He is irresponsible and unprofessional person

Stayed May 2013, traveled with friends
Helpful?
1 Thank Matou M
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
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Additional Information about Waterloo Apartments

Property: Waterloo Apartments
Address: Rapenburgerstraat 155/157, 1011 VM Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Plantage & the East , Binnenstad
Hotel Style:
Ranked #178 of 229 Specialty Lodging in Amsterdam
Hotel Class:3 star — Waterloo Apartments 3*
Number of rooms: 6

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