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Reviewed October 17, 2017

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ben W, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded October 18, 2017

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Reviewed October 17, 2017

The staff were very friendly and helpful. The service desk staff was totally responsive to our requests for destinations, dinner or items needed in the room. We were most pleased and would return to this hotel, if we are in Amsterdam on a future trip. A modern hotel but traditional service.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben W, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded October 18, 2017

Dear Bill R,

Greetings from Amsterdam!

Thank you for your warm and positive comments about the Andaz Amsterdam! I am so pleased to hear that our wonderful team was able to assist you with great recommendations and all your needs while a guest at the hotel. Please come and see us again if you are ever back in town.

Thank you so much!

Kind Regards,

Ben Wozny
Hotel Manager

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Reviewed October 16, 2017

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ben W, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded October 17, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 16, 2017

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ben W, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded October 17, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 15, 2017

I am astounded and astonished that a hotel of this calibre can repeatedly accommodate guests in rooms without windows any
natural daylight or any form of fresh air.

The hotel is fully aware that these rooms are an issue but do not inform guests prior to booking or checking in that they are staying in a dwelling which can only be described as a box .
There is a glass "window" at the back of the room which is effectively a screen that looks out into the interior of the reception area one can literally see the the script of staff laptops and with the net curtain open the room is fully exposed for all to view!!!! The lifts which are glass and lit up can be seen in full view filled with guests while lying in bed
I was sitting in the room In my leisure clothes and a man with his friends in the lift waved to me! I know this is Amsterdam but I didn't check in to a luxury hotel to sit behind a glass screen and have my own private red light district.
Housekeeping was also a disaster. Rooms were not serviced for my room and also on a separate occaision for the other room in our party, which was also a "box"
The above is unacceptable for a property which portrays itself as a premium hotel.Shame on the Hyatt group, knowingly selling rooms which are really not fit for habitation.
Really there should be a duty of care in such a competitive hospitality market that rooms are sold with the correct facts.Why would one even need to ask the question if there is a window in the room?

The common parts of the property are delightful,it's a shame this isn't reflective of the rooms.
Staff are professional attentive and apologetic,a complimentary brunch as a gesture was accepted but didn't go anywhere near enough to compensate for an unhappy stay.
Future guests please be aware ......

I am returning to Amsterdam in December for one night and I will be looking at staying in a hotel which has the luxury of a " window!"

Such a shame

  • Stayed: October 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Nblewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annamarypeterson, Guest Relations Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded October 20, 2017

Dear Nblewis,

I would like to thank you for taking the time to offer feedback regarding your recent stay at the Andaz Amsterdam. I sincerely apologize for the less than satisfactory stay and would love the opportunity to turn things around. Our Front Office Manager will reach out to your personally to discuss your recent stay.

We know you have a choice when it comes to hotel accommodations however, I hope you will give us another chance to regain your confidence.

Again, thank you for taking the time to offer feedback and we will be in touch with you.

Kind Regards,

Anna Mary
Andaz Amsterdam- Guest Relations

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