From the moment we walked into the hotel, the staff was attentive and extremely helpful. They cheerfully greet each guest as they walk in the front door and and willing to accommodate every request. From simple directions to points around Amsterdam, to helping us purchase tickets at the last minute for the Symphony. Each and every time with a cheerful smile.
The hotel is less than one year old and is located in an old Amsterdam library - the decor is filled with old books which serves the look tastefully. In the "library room", they server complimentary wine each afternoon which is a relaxing way to wind down after a full day of site seeing. Hard to believe this hotel is part of the Hyatt family because it is more like a luxury boutique hotel.
The location of the Andaz is perfect. Located right on the canal, from our room we were able to watch the boats and people mingle down the canal and sidewalk. Easy walking distance to excellent restaurants (a Michlein restaurant just down the street), shopping and the museums only a short 10 - 15 minute walk.
The rooms are a nice size, well decorated and clean. A nice walk in closet was large enough to keep our luggage out of the way. Wifi is fast and worked perfectly.
On the first evening we arrived, we met the general manager and his lovely family. His wife was kind enough to take the time and write down recommendations (restaurants, sites to see, etc.) without us asking and had the notes delivered to our room.
On the day we were to leave, i received notification that our flight had been canceled. I went down to the front desk (not really a desk, more like a very cool greeting station) and Manuel was more than helpful. He personally called the airline for me and assisted me in getting booked on another airline. Manuel was fantastic! In fact, the whole staff is fantastic - very helpful, not over bearing.
If you want a perfect place to stay while in Amsterdam, look no further and choose the Andaz.
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