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“Good hotel but no way "Grand"”

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Grand Hotel Downtown
Ranked #132 of 368 Hotels in Amsterdam
Chesterfield, United Kingdom
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good hotel but no way "Grand"”
Reviewed February 18, 2014

4 night valentines break at the Grand Hotel Downtown.

I have given the hotel an Average rating but would choose a Good rating if there was one (as opposed to Very Good).

Positives:
Helpful reception staff
Efficient checkin and checkout
Tour & ticket, restaurant, taxi reservation service
Modern and clean hotel
Plenty of cafes & restaurants within easy walking distance
Tram stops are close by
Comfy bed and good shower
Room 606 provided a quiet nights sleep
Free wifi
We didn't have hotel breakfast so cannot comment.

Negatives:
We booked a Penthouse Suite (room 606). Nice room but not a PS. Small room and no seating/lounge area. Cramped!
Shared outside terrace (no privacy and can see into other rooms!)
No bath robes
Complimentary water only on 1st day
6 hangers and limited storage
Room 606 is in a separate building (which is shared with another hotel) and accessed via an open courtyard (so you get wet if its raining getting from reception to your room)

Overall a Good hotel

Room Tip: Penthouse Suite disappointing. Choose a standard room.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank penk_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, February 19, 2014
Thank you for your feedback. This is really appreciated as it helps us to keep improving our service. The size of the penthouses are standard and situated on the top floor. This explains the name we use for the rooms. All penthouses have shared terraces. The terraces will be divided as soon as possible bij 'gates'. We are in contact with a company that is an expert with this sort of things and will place this as soon as possible.
All our rooms are provided with bathrobes. If you can't find one inthe room please do not hesitate to contact our front office and they will provide you these next time. For now our housekeeping department will make a list of the stock and order new bathrobes if that is neccessary to be sure we have enough.
Your feedback about the storage and complimentary water is taken into account and we will discuss with the management what we couldn do to improve this.
We would love to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,268 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 18, 2014

i am generally a budget traveller - or always looking for a bargain and thats we found here!!! penthouse room with balconly and views of the city!!!! lovely room, with really nice finsihes!!!! only compalint was the hair dryer!!!! would defintly recommned ths place!!! would love to come back too!
also it is almost next to a tram line so people saying too far from city and catching taxi's need to familarise themselfs with the tram network as doing that made me realise how close everything is in amsterdam and its incredible value!!!!

Room Tip: penthouse room!!! look for a bargain and you will find!!!!
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, February 19, 2014
Thank you for your nice feedback and words. This is really appreciated and I am happy to hear you enjoyed your stay and liked the room. Thank you for your recommendation. Looking forward to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
Reviewed February 16, 2014 via mobile

I have been to Amsterdam a few times now and I have to say this hotel was one of the best hotels with a great location to the many bars and cafés Amsterdam has on offer it was clean, friendly staff, modern with free wifi and to top it off it was reasonable to stay here. December was my 2nd time staying here last year and I will most definitely be back this year

Stayed December 2013, traveled with friends
Helpful?
Thank JJPC1080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, February 18, 2014
Thank you for writing this review and nice words. This is really appreciated. We are looking forward to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnham-On-Sea, United Kingdom
Level 4 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 6, 2014

Went for a weekend away with friends, I had a twin room. The room was a good size, really nicely decorated and a great bathroom. Really liked this hotel but I just found the location slightly too far away from everything which meant we had to get a lot of taxis. Apart from that a lovely hotel.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, February 11, 2014
Thank you for writing the review. This is really appreciated. We wouldlove to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 1, 2014 via mobile

We were really pleased when we arrived. Our room was lovely, the bathroom was very modern with a large shower and heated floor and the bed was so comfortable! Rooms are pretty close together and we did occasionally hear people in the rooms either side of us. On the first night we were woken up at 5am by people checking into the room next door (one of them was shouting). We called reception who were apologetic and they must have told them to be quiet as we didn't hear anything else after that! Amsterdam is so compact that you're never very far from anywhere and we really liked the hotel's location. It's on a very trendy street with loads of bars, shops and eating places and in our opinion this is much better than staying right in the centre. There are tram stops on the street if you don't want to walk but we enjoyed wandering everywhere and discovering new places along the way! The hotel staff were always friendly and helpful and we'll definitely stay here again when we return to Amsterdam!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EmmaBoo15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, February 3, 2014
Thank you for writing a review. We really appreciate this as it helps us to keep improving our service. Good to hear you enjoyed your stay and you will be coming back in the future. We are looking forward to welcome you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, United Kingdom
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 30, 2014

I stayed here with my friend for 3 nights. Our penthouse hotel room was a nice size, clean and had a great terrace outside! The staff were friendly and even brought us a bottle of bubbly to celebrate my friends birthday which we really appreciated!!
If I could give one but of criticism it would be the length of the hair dryer wire was so short so I would suggest taking your own!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, January 31, 2014
Thank you for your review and your nice words. Great to hear you loved your penthouse and had a nice birthday. Your feedback about the hairdryer is taken into account.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pearland, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 22, 2014

Not the cheapest, but good quality. Seems like all rooms are on the first floor. Our window opened up to a wide alley which allowed you to see a canal. Close to trams, but a little further walk to Leidseplein. Got there early (10 am) and they found us a room. Bathroom in room has heated floors. Water seemed to prefer to be very hot in shower, when only warm, not much strength.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jonniemcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, January 23, 2014
Thank you for your review. Besides rooms on the ground floor we also have penthouses on the sixth floor. These rooms have a terrace and an amazing view over Amsterdam.
Your feedback about the shower is communicated to the maintenace department and they will check all the bathrooms. Looking forward to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Downtown

Property: Grand Hotel Downtown
Address: Eerste Constantijn Huygensstraat 10A, 1054 BR Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Vondelpark
Amenities:
Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #132 of 368 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Downtown 4*
Number of rooms: 46
Official Description (provided by the hotel):
Looking for a modern and stylish 4-star hotel with the best of Amsterdam within reach? The Grand Hotel Downtown meets all your expectations and welcomes you. The hotel is situated in the trendy Oud-West area, only a 10 minute walk from the Leidseplein (Leidse Square). Centrally located between the lively hart of the city, the lovely Vondelpark and the cultural richness of the Museumplein, the Grand Hotel Downtown is an excellent base for your stay in the metropole city of Amsterdam. ... more   less 
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