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All reviewsthe penthousethe ground floorroof terracegreat hotelrecommend this hotelwithin walking distanceminute walkexcellent staybed was very comfortablereception staffmuseum districtmain attractionsvisit amsterdamtram stopstayed here for nightspublic transportcentral station
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Reviewed November 21, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Inge M, Manager at Grand Hotel Downtown, responded to this reviewResponded November 25, 2013

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Reviewed November 20, 2013

We had a romantic break with my partner and stayed at grand hotel downtown as we got a fantastic deal on booking.com secret deals for 60 euro per night for 2 people in a small double room. For that price, I could not complain about anything. But if you are paying full price, which is over 100 euro per night, here are the things that might bother you.
- a bit difficult to find as it is sharing the space with other hotels and what I think is also an apartment building.
-our room did not have a window and was small - but if you don't intend on spending a long time in your room, the size is not an inconvenient, the lack of window is.
-no toiletries, just shower gel in a squeezy tube in the shower.
- the room was incredibly hot all night, tried to adjust the temperature without success. Upon check out, the receptionist asked me if everything went well and when I told her, her reply was 'did you call someone? well if you didn't then we cannot help you.' I was not even going to mention it so I thought it was just bad customer service (and we had a bad night sleep.)
- small and uncomfortable pillows.

Otherwise , there all some good things to mention. free good wifi in rooms, good bed, clean room, tea/coffee facilities, big tv, powerful hot showers ,nice building and nice evening receptionist.
I don't think I will be back and I could recommend it only for the rate we got.

  • Stayed: November 2013, traveled as a couple
    • Value
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1  Thank LOLANetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this reviewResponded November 25, 2013

Thank you for writing a review. Your feedback is always welcome. It is correct that the building has several facilities. It accomodates 3 hotels, restaurant, etc. It is an unique concept which makes this hotel different then others. You have booked a small double room that is indeed our smallest room. I would like to advise you to book a standard room or junior suite.
It is correct that we don't have windows in the rooms on the ground floor. We have a climate control system which gives you fresh and clean air during your stay. If you prefer a window you could always book a penthouse which is situated on the sixth floor and has its own private balcony.
In all our rooms we provide a dispenser with shampoo/conditioner. If you book a junior suite we provide extra amenities. If you prefer amenities please just contact our front desk and they will provide this. We will take your feedback into account to place the amenities in all rooms.
I am sorry to hear that you experienced a bad customer service. Offcourse we should help you at all times. I spoke to the front desk staff and discussed this with them and they are aware of the situation. We also checked the heating in your room and we fixed it straight away.
I am happy to hear that you also liked your stay. I am really sorry to hear that you would not recommend this hotel. I can assure you that our rates are in ratio with our quality for a 4 star hotel. I would recommend to book a standard room or maybe you prefer an upgrade to a penthouse. Even though your experience, we would love to welcome you back in the future and don't hesitate to contact me to book a suite or penthouse.

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Reviewed November 16, 2013

Although the hotel is perhaps targeted towards a business traveller, it also caters extremely well for a romantic stay in Amsterdam. The small double room was spotlessly clean and extremely well decorated with a very comfortable bed and excellent shower with underfloor heating in the bathroom. The staff were very helpful and accommodating and the transport links were very convenient. If you are looking for somewhere comfortable to stay, slightly out of the hustle and bustle of the the city centre, but close enough to explore Amsterdam then I would recommend the Grand Hotel Downtown Hotel.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this reviewResponded November 20, 2013

Thank you very much for your review and recommendation. This is really appreciated. How lovely to hear that you enjoyed your stay and that is was so romantic. Looking forward to welcome you back.

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Reviewed November 15, 2013

I have recently returned from a 3 night break to Amsterdam and can highly rate this hotel.
Good location, just outside the main hustle and bustle of central Amsterdam but only a very short tram ride or stroll away.
Excellent reception staff who were extremely polite and knowledgable of the local area and its attractions.
The room was very nice and modern, spotlessly clean and had a great private balcony.

A few tips if your travelling to Amsterdam for the first time, take the train from Schiphol airport to central Amsterdam station, the station is in the airport terminal and runs every 15 minutes, from there you can take a tram to your destination.(although central Amsterdam is so compact you can easily navigate it by foot)
Everyone is so friendly and speak excellent English so don't be afraid to ask for directions.
The red light district is an interesting place to look around, however its obviously not for kids!

We were also lucky enough to fly from Manston airport in kent via KLM, £80 return fare, so if you live nearish to this airport then I highly recommend their service, (under 10 minutes from touchdown to clearing customs) try doing that at Gatwick or heathrow!

All in all a great trip and I cant wait to go again!

Room Tip: We had a special rate on the king suite with private balcony on 6th floor. £80/night Excellent value
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
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Thank robert h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this reviewResponded November 20, 2013

Thank you for your review and kind words. Great to hear you had a great stay. I passed on your compliments about the front office staff to all our employees and the were very happy to hear this. We would love to welcome you back when you return to Amsterdam.

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Reviewed November 10, 2013

We paid 260 euros for 2 nights in a double room. From my point of view it is too much for what you get for this money. I would recommend this hotel if you are going to visit museums nearby or will book it for less. It is rather far from other sights, so if you are here not for museums only I would advise to stay closer to the Amsterdam historic center for the same price.

What I didn’t like:
Our room was tiny although we booked a standard room. The room was rather small but nice. It was on the ground floor overlooking some kind of park with benches and a walking path through it. So we had to keep curtains shut most of the time unlike most Amsterdam citizens :). What I disliked most was the wood laminated floor in the room and in the corridor. You can hear every step in the corridor from your bed. In the room it is simply not comfortable to step with bare feet on this cold floor. Such kind of floor must be swept very well every day to keep it clean. It seems housekeepers only vacuum, as a result the floor is dirty. Your socks become dirty in a minute. This hotel claims to be 4 star and it does not feel like this at all. For example, in the shower there was one dispenser (is it a shampoo? conditioner? no signs)

What I liked:
The hotel is close to museums and within walking distance to the center. Bathroom floor is heated. In the room there were cattle with tea bags provided, flat TV, safe box, hair dryer. Wi-Fi is free and the speed is ok. The bed was comfortable and we didn’t hear any noise from neighbors at night, so the sleep quality was good.

  • Stayed: October 2013, traveled as a couple
    • Value
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4  Thank Ekaterina_Sh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this reviewResponded November 20, 2013

Thank you very much for your review. We really appreciate it and it helps us to keep improving. All our standard rooms are situated on the ground floor. This is the concept of the building which is designed for multiple purposes. We do offer penthouses on the sixth floor which also have a private terrace.
Thank you for your feedback about the floors. We contacted a company which is an expert in noise reduction a while ago and they found the best solution for our hotel. We are processing this as we speak and there will be a new material in the corridors. About the floor in the room, I contacted the housekeeping department and discussed this situation with them. We will make sure that this won't happen again and there will be extra supervising from our site.
The dispenser in the room is shampoo and conditioner in one. If you prefer extra amenities like soap, hair cap, etc. please do not hesitate to contact our front office and they will arrange it for you.
Great to hear you had a good night sleep and you liked our service such as wi-fi. We would love to welcome you back in the future.

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