Firstly, this is my first negative review. And please take this with spinach of salt as I didn't actually get there but people going should know how slack / non human the management here are (in my experience).
Booked a 1 night stay through booking.com in between a short ferry break.
Couldn't travel as wife had complications with health.
Ferry company - understood, moved booking.
Unfortunately room booked on no cancelation rate. My own idiot fault.
However Booking.com explained to them I was happy to pay the same amount for the room for when I had rebooked the ferry for in a few months and also any pay any fees to change - you wouldn't be out of pocket AND you could lawfully cancel my original booking thus actually making more money by having two bookings and me being very impressed with their customer service and compassion....
They said no. Fair enough. Well within their rights despite it not making financial sense as like I say, I wanted to stay with them a few months later, pay them MORE and allow them to cancel my original booking to re-fill that room also!
My main message for writing is this though - despite booking.com telling me the above I thought I would personally email the hotel to stress my point.
Several emails later and not a single response. Nothing. Not even a one liner to tell me to get stuffed.
So, as it remains, my original booking still stands. They are unable to re-let the room as it has not been technically cancelled. They will charge my card for the full amount, fair dos. But, I have rebooked for when we can travel with a competitor hotel. They have made less money and have ensured simply through ignorance we, nor friends or family will ever frequent any of their hotels.
- Official Description (provided by the hotel):
- Amadi Park: comfortable and eco-friendly hotel in the cultural heart of AmsterdamAmadi Park is a brand new, comfortable and eco-friendly boutique hotel located within walking distance of Rijksmuseum, Van Gogh Museum, Concertgebouw and Leidseplein. Public transport stops right in front of the hotel.A comfortable stay Our guests enjoy all modern facilities. All 33 rooms are elegantly designed and decorated with comfort and contemporary chic in mind. The luxurious bathrooms are equipped with rain showers and hairdryers, all rooms are provided with Wi-Fi and wired internet access and most rooms have balconies. Guests who arrive by car can use our parking. Breakfast is optional. You can enjoy a small breakfast (€ 9) or the extended Amadi Park breakfast (€ 18). Close to the hotel you will find many cafés and restaurants. Our staff will be happy to show you the way!Hospitable and eco-friendlyThe eco-friendly Amadi Park Hotel is located in a newly built sustainable building, meeting the latest environmental requirements. Throughout the hotel energy-and water-saving measures have been implemented, there is led lighting everywhere and we use geothermal heat for heating. The Green Key application is 'en route' and we have no doubt that we will soon be able to place the certificate at the door.But there is more. Besides obvious measures like waste separation, waste restriction and use of eco-friendly cleaning products, we use as much organic and fairtrade products as possible in our breakfast and all our rooms are furnished with towels and bed linen made of organic cotton.In short, in our hotel your stay is eco-friendly! ... more less
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