we arrived at the hotel early because i wasn't feeling well and the woman at reception was extremely kind and helpful, she asked the cleaners to clean our room early so that we could check in and i could lie down for a while. the woman at reception also helped us with finding our feet, pointing out the best places to visit on the map etc. the hotel itself was very clean, modern and impressive. we had a brilliant night's sleep, the bed was very large and comfortable and everything in the room is provided; bath robes, towels, toiletries (apart from toothpaste) , bathroom is lovely. the tv had english channels and the mini bar was fully stocked (and free!) definitely worth 5 stars. in terms of location it was perfect - about 15-20 mins walk from central amsterdam (where I would not want to stay anyway) we managed to walk everywhere from the hotel - to the heineken brewery, anne frank house and central. the hotel is in an upmarket area with nice cafe's, restaurants, shops and bars nearby. leidseplein is the nicest area and is literally around the corner. the tram and bus service run regularly and are a couple of minutes walk from the hotel. perfect stay, will definitely be staying here again next time. breakfast isn't included but there is the option to pay for a light breakfast or a full breakfast.