An overall good experience with the Savoy Hotel, despite initial hiccups.
I booked with the Savoy a few months before travelling via their webiste and the cost was paid for by someone else, as it was a gift. Upon arrival we were asked to show the card by which the room was paid for, but were unable to do so as it was a gift. We were not allowed into the room until this was sorted. The online and email confirmation mentioned nothing of this before, but the problem was resolved after a scan was sent through via email. The website said that breakfast was included in the price, however once we got there we were told we'd have to pay 15 euros for breakfast. Once we cleared this up we went to our room, which was in the basement.
This room was not satisfactory. Because it was in the basement, there was not a lot of light coming in the window at all. We could just see a wall and the pavement at the top with people's feet in view as they walked by. The wifi was not working properly in this room. It was gloomy, too small and we didn't feel it was worth the money.
We asked to change rooms, and were given a room on the first floor - and what a difference! The room was spacious, with a big window and light streaming in! The bathroom was clean and spacious too. We had a two beds pushed together to make a double, but this was not really a problem. They were extremely comfortable! The air conditioning was also working great and the sizeable flat screen television had lots of channels. The wifi also worked really well in the second room.
The breakfast was average but it did the job. The room was set out very nicely. There were a few different things to eat like fruit, yoghurt, bread, croissants, and - to my delight- nutella! As I say, it did the job, but I don't think I would have paid 15 euros for it.
The staff were overall friendly, however when we had our initial problems I didn't feel that they were as helpful as they could have been. We were clearly young folk who would have benefited from a little more customer service when we first arrived. Overall they were pleasant (especially those in the breakfast room).
The hotel was in the perfect location for us. The tram stop is literally just up the road from the front door, which we found very beneficial. The 25 tram goes right up to Centraal Station via all the tourist shops, national monument, royal palace, restaurants, and places to go on canal rides. Excellent location!
Our overall experience with the Savoy Hotel was great - once out initial problems were solved!
- Official Description (provided by the hotel):
- Amsterdam Fine Hotels has transformed the Savoy Hotel Amsterdam to an extraordinary, non-smoking, Four Star Hotel. ... more less
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