We booked 3 rooms for a weekend trip at the Season Star hotel in Amsterdam. First, we saw the impressive website. This was one big reason why we booked this hotel... thinking we can't go wrong with a three star hotel.
Then we arrived. OMG! The staff was stupid and completely incompetent for their job. When we checked in, only some of us got a key card for the rooms. The others had to ask the staff each time they wanted to get in their room. The elevator does definitely not comply with any European standard, so we decided to use the stairs because we are not suicidal. Later we saw the staff use the elevator to transport the garbage.
The first time we entered the room, there was luggage from another hotel guest left in it. The room was not cleaned... there were dirty socks hanging in the open window (see pictures) and the bedding was not washed after the previous guest had left. It was supposed to be white, but actually it was grey and there was hair on it. A second window was so dirty that we could hardly see through it. Also, the wall beside the bed was covered with mildew (see picture) ... risk to health. Most power sockets were unsafe because the lines were wildly hanging around (see picture). The only safe looking socket was not usable because in the right connector was a broken plug.
The "shower" was also full of mildew and in two of the rooms, the toilet was separated to the sleeping room only by a see-through saloon door. We had no soap and only half a roll of toilet paper.
We tried talking to the staff because we wanted at least a discount. The receptionist was not willed to give a discount and also didn't let us talk to the hotel manager.
The breakfast was rationed and disgusting. After first tasting it we decided to take breakfast elsewhere. By the way, the tables where the guests ate were used as a sleeping place by the night concierge.
Long story short: DON'T GO THERE... you could better sleep on a bank in a park.
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- Also Known As:
- Season Star Amsterdam