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“VERY unhelpful staff” 2 of 5 stars
Review of Shelter Jordan - Amsterdam Hostel

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Shelter Jordan - Amsterdam Hostel
Ranked #67 of 219 Specialty Lodging in Amsterdam
London, United Kingdom
Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“VERY unhelpful staff”
2 of 5 stars Reviewed August 27, 2013

My 3 female friends and I booked this hostel as we thought it would be a good location and a safe place for us to stay. With its Christian ethos,we thought the staff would be kind and helpful.

We were VERY wrong.

A week before our stay, one of our friends went to the hostel to ensure we were all placed in the same room, and ressured that was fine. On arrival,we were told 3 of us were in 1 room and 1 of us was sleeping on our own in a 6 bed room.

We waited for 45 to check in and every time you went to the desk, you had to prepare yourself for a very long wait!!

Location wise: not very near the centre of Amsterdam. Good if you don't mind long walks to amenities.

The staff were most disappointing. They were very unhelpful and extremely sarcastic. Such a shame as they are promoting themselves as a "Christian" place. They happily knocked our door and asked us to go to church in the mornings but seemed reluctant to help us with our complaint that we had booked a room for the 4 of us to stay together.

You have to pay for towels,pay for locks,pay for water, pay for a key deposit.

The breakfasts were laughable. I was told the 3 options were unavailable by the time i got downstairs but I could have some dry bread with cheese. An extra charge of 1.50 euro for a top up on hot drinks.

There are lots of odd people either living or working in the hostel. Who they are was unclear but one specific man told us where we could/couldn't leave our bikes, times for checkout etc but he was not staff?!

The rooms are tiny. There were no windows in our room that could be opened. There was 1 plug socket for all 4 people in our room. Wifi connection was poor and you had to "like" the hostel on Facebook everything you wanted to use their wifi

The hostel is greatly overpriced!!

Overall we were very disappointed with the hostel and would never stay here again.

  • Stayed August 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank kth12764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Atlanta GA
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 16, 2013

I'm not going to lie, I only stayed at this place because it was the only place with available bookings. I don't exactly love their old-fashioned rules about segregation (separating based on gender) nor prohibition (no alcohol or cannabis). I met up my friend whom is of the opposite gender, and we both left for a place that wasn't stuck in the 1950s. I will say that the staff was nice and friendly. Shelter Jordan is not a party hostel, i got a good night sleep. I was able to get good wifi in the rooms (rare for a hostel). The breakfast was disappointing, they were out of everything except apples. I painfully observed a "midnight bible-reading/prayer", it was 4 or 5 very different (eccentric) people who awkwardly feigned enthusiasm for their religion, watching them pray made me cringe and pity them, backpackers and Amsterdam are not a combination of piety. I don't have anything against Christians or Christianity, but the archaic policies and practices of this hostel were an inconvenience. As a gay man, I felt uncomfortable with being obligated to stay in "all male dorms". Gender is a spectrum, not a binary characteristic that the religious establishment likes to incorrectly promote.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Amsterdam hotels

UK
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 16, 2013

Nice couple of nights I had there. And the staff when we staying in the hostel were friendly.

However I left my prescription glasses there, I know my fault, but I rang 3 days after staying at the hostel asking if they had been handed in. Speaking to a girl at reception told me that they were handed in and that she had found them "yay for me" she said.

She kindly put me through to the Cleaner Supervisor who told me to fill out a form online, transfer 10 euros (which cost me an extra 15 pounds to transfer), and email them with my address. I did that day, thinking how efficient the process was and hoping that they would be sent within a couple of days.

How wrong I was.

10 days later I had no confirmation that they had received my money or my email.
Yet again I rang and spoke to people who said that they would get back to me... no one did... still no email.

I spoke to a girl who told me that they didn't know the password for the Cleaning Supervisor email. So how could they read emails from me and other people who left things in the hostel??

I rang last friday (a week ago today) spoke to the manager and the girl who told me she found my glasses. The girl said that she guessed that my glasses were sent. I said a guess is not good enough. They are prescription glasses.

With in 10 minutes after my phone call I received an email saying they had already been sent.

Ringing back today (a week later) I was told that they were sent on the 2nd of August (14 days ago) and that they had sent me 10 emails. (clearly I didn't receive anything) I don't know why know one knew when they were sent earlier on or how they know now that they were sent then.

They didn't send them recorded delivery or anything and didn't have a receipt. So by the sounds of it they are lost in the post. I would have thought that they would have done so considering that it cost me a lot of money, and yet again they are my prescription glasses. More than10 euros it was, wasted.

I was told today that I will get all my money back, but how long that will take I don't know.

I don't normally write on trip advisor but hopefully the staff will understand even more how frustrated I am and to inform other travellers not to leave anything important that you need every day, in the hostel.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Plulud2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 1, 2013

It was my first time in Amsterdam, and i booked Shelter Jordan to stay for 3 nights, it was cheap and it looked clean in the photos ( which was true) it was very clean and the staff were so nice and awesome. it was my first night at Shelter Jordan i didn't like it at first. i thought i was to quite and i had a very smelly dude in my dorm and i saw a sign for no drinking or drugs, well i don't care for drugs so that was fine, so i thought this wasnt going to be a fun hostel but the 2nd night, i couldn't of pick a better place! after a night out i woke up to quiet, which is the best thing if you are hungover..... it was close to everything and i will go back. and i will tell everyone about this place!!

  • Stayed July 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Charles O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 23, 2013

Very close to the railway station. The hostel is clean and very well maintained. I stayed in the 8 bed male dorm with 4 of my other friends. The bed was comfortable and each one of us had a sperate small cupboard. The reception is helpful and friendly. The bathrooms were also clean and tidy. This is a catholic hostel and you had to maintain the discipline. The breakfast was good, and they have a very comfortable common room, with board games and books to read.

IF you are only looking for a short stay at a budget this is the perfect place.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
Helpful?
1 Thank Pratik A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falls Church, VA
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 22, 2013

Pros:
Good location (close enough to everything, but in a quiet, cool area of town)
Super friendly staff
Best "come together" environment
Clean
Safe

Cons:
Small bathroom (for a whole floor of girls)- in all fairness, this was only an issue 1 morning out of 4

This was the only hostel my cousin and I stayed at in 5 weeks that had a social Friday night: free dinner and icebreaker games. I know it sounds lame, but it was ridiculously fun, helped you to meet people, and ended early enough that we still were able to go out that night.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lucy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Machu Piccho, Cusco, Peru
Level Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 18, 2013

We arrived late at night and didn't have any reservations. Fortunately they had some space in a four female bed room.
They were very nice at the reception, but you have to know that this is a catholic hostel so in case you drink or smoke this is not allowed on the hostel.
They also have talks every night about religion.
You must be careful of not being too provocative in your way of dressing at least when you are in the hostel.
The rooms are very good for a hostel, they are clean and you have a sink in the room.
We were a little cold when we arrive, so i just wonder if you shouldn't bring an extra blanket if it is winter time.
The great thing about this place is that the breakfast was included. We had eggs, ham bred and you can also chose muesli, fruits corn flakes which is a very big plus.
The toilets and showers are very good, clean and practical.
All in all it was a very good stay.

Room Tip: All the rooms seemed very good, the only thing is the noise in the corridors in the morning or in yo...
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Amanda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shelter Jordan - Amsterdam Hostel

Property: Shelter Jordan - Amsterdam Hostel
Address: Bloemstraat 179, 1016 LA Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Jordaan
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
Ranked #67 of 219 Specialty Lodging in Amsterdam
Price Range (Based on Average Rates): $
Number of rooms: 104
Official Description (provided by the hotel):
Shelter Jordan - Popular for its warm and welcoming atmosphere - An amazing location for a great price! Shelter Jordan is in the heart of Amsterdam, close to Anne Frank House, Dam Square, Royal palace and the Museum District. A direct bus to Schiphol Airport is just around the corner. The Jordan area is full of charming streets, picturesque canals and fascinating hidden courtyards. Experience real Amsterdam in the lively street markets, "brown" cafés and the tulip and cheese museums. This area is famous for hip and trendy boutiques as well as endless restaurants and cafés. With less than 100 beds the hostel is smaller than many in Amsterdam, creating an atmosphere where it's easy to feel at home and make friends The courtyard garden is a great place to hang out when the sun's shining and you can buy drinks, snacks and meals in the café. We cook a home-made dinner each evening for our staff and you are very welcome to join us. You'll also find games to play, books to read, tables where you can write your journal, a chill-out area with comfy sofas where you can relax and chat to other guests and free WiFi access to keep in touch with home. FREE: Breakfast, WiFi, Lockers, Maps, Sheets and Showers. No hidden extras - all taxes are included in the low prices. Female only floor. Choice of rooms with 4-18 beds and shared bathrooms. The large dormitories have dividing walls between the beds. Free lockers are available - bring your own padlock or buy one at reception. 24 hour reception with tourist information and discount tickets for canal cruises, bike hire and museums. Good security, free luggage storage, no curfew, no drugs and no alcohol. Run by Christian volunteers from all around the world. This not-for-profit hostel will give you a good night's sleep in a clean and friendly atmosphere. A favourite Amsterdam hostel since 1971 with many guests coming back year after year. Come with your friends or make new ones. Experience Christian hospitality during your Amsterdam adventure! Come and discover why Let's Go guide book described Shelter Jordan as "one of the very best". ... more   less 
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Also Known As:
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